Total Quality Management

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What is Total Quality Management (TQM)?

TQM can be defined as a management technique for improving processes, products, services and the other approaches associated with the product. It focusses on the entire business and NOT just on a particular project or process.

Elements of TQM:

• Root Cause Analysis

• Customer-focused

• Active Employee Participation

• Process-oriented

• Internal and External self Assessment

• Continuous improvement

• Making Well Informed Decisions

• Effective Communication

Quality Control Tools:

• Cause - Effect Diagram

• Checklists

• Histogram

• Graphs

• Pareto Charts

• Tree Diagram

• Arrow Diagram

Process Improvement Cycle: