Commerce Management Overview

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Using SAP Hybris, companies can provide an exceptional experience to customers when they buy from them. With SAP Hybris Commerce Cloud, organizations can meet the expectations and deliver great experiences that wins customer loyalty.

SAP Hybris Commerce Management Module contains built-in-Omni-channel versatility and Hybris cloud platform engage that can transact with the customers any time using any device. SAP Hybris Commerce Cloud can help companies to understand its customer throughout the e-Commerce process and helps them to drive meaningful interactions with customers.

SAP Hybris Commerce management approach cuts down on complexity and allowing companies to spend less time on managing systems and focus on responding to rapidly changing the market conditions. The following capabilities are provided as a part of SAP Hybris Commerce Management module.

Let us discuss these capabilities in detail.

B2C Commerce

Strengthen customer loyalty and increase sales with consistent, personal experiences for your customers. SAP Hybris Commerce Cloud for B2C gives your customers what they want, when they want it, every time they interact with your business – online or in the real world. With every interaction, you can gain further customer insights, so when they come back you are ready to deliver another great experience.

B2B Commerce

Create an Omni-channel B2B experience to rival the best consumer sites. The flexibility and functionality of SAP Hybris Commerce Cloud for B2B can give your customers the freedom to save repeat purchases; buy in bulk, while providing self-service, and account management for buyers.

Product Content and Catalog Management

Consolidate product content and control information about your products with a built-in, easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really show off your products – including those syndicated from multiple suppliers.

Omni-Channel Fulfillment

One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection and delivery, and benefit from fuss-free returns. You get to see all the order information in one place and have precise visibility of your stock.

Creating Contextual Experiences

Get customers engaged with your products by creating a one-to-one experience that is relevant every time. With SAP Hybris Customer Experience, you can manage site layout and content across all channels and create highly personalized experiences for your customers. Use our modern merchandising tool as well as historical data and current behaviors to deliver the personal storefront that drives engagement and transactions.