SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is the latest SAP CRM version?
Answer : B
Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?
Answer : B
Explanation
Work list
This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.
Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?
Answer : A
Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?
Answer : A
Q 6 - Arrange the following steps in correct order for Quotation and Order Management?
Answer : B
Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Answer : D
Q 8 - To perform campaign execution, you should have atleast one campaign created in CRM?
Answer : A
Q 9 - Which of the following can be used by customer to return a service part for which was not used?
Answer : C
Explanation
Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.
Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?
Answer : B
Explanation
To check the status of IC agents, Interaction Center (IC) managers can make use of IC Manager Dashboard. Using dashboard they can monitor agent status, queue status and different improvement actions that can be taken. They can also mention key performance indicators for overall process management.
