Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is known as part of SAP On Demand solution?
Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?
Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?
This option is used to highlight the area on the page which is configurable
This option allows you to view pop ups that are used to configure a page.
Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.
Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?
This is SAP CRM Account Planning function- To check the total volume forecast plus corresponding promotional and non-promotional costs.
Q 5 - Which of the following Transaction can be used to create standard activity journal?
Q 6 - Arrange the following steps in correct order for Quotation and Order Management?
Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?
Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?
Q 10 - Which of the following is SAP’s next generation platform?