SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?
Answer : A
Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?
Answer : A
Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?
Answer : B
Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?
Answer : A
Q 5 - Which of the following Transaction can be used to create standard activity journal?
Answer : A
Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?
Answer : B
Explanation
Date rules
You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.
Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Answer : D
Q 8 - Which of the following is incorrect about Service Request and Service Ticket?
C - Service requests are used to fulfill the service requests submitted by the customer.
Answer : B
Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?
Answer : A
Q 10 - Which of the following scenario data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI?
Answer : A
Explanation
In a B2B scenario, data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI.
