Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?
Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?
Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?
This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.
Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?
This is SAP CRM Account Planning function- To check the total volume forecast plus corresponding promotional and non-promotional costs.
Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?
Q 6 - Arrange the following steps in correct order for Quotation and Order Management?
Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?
A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.
A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.
Q 8 - Which of the following are the key functions that can be performed using SAP CRM?
Q 9 - Which of the following can be used by customer to return a service part for which was not used?
Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.
Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.