SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is the latest SAP CRM version?
Answer : B
Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?
Answer : A
Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?
Answer : B
Explanation
Work list
This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.
Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Answer : C
Q 5 - An Opportunity is defined as sales prospect, requested service or product, sales volume and a sales probability and is also known as Lead in CRM?
Answer : B
Explanation
A Lead is different from an opportunity in a manner that it is predecessor of an opportunity.
Q 6 - Which of the following document is used to ensure that a specific quantity of product will be delivered at specific time period and at specific price?
Answer : C
Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?
Answer : A
Explanation
A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.
A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.
Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?
Answer : A
Q 9 - Which of the following is correct about Service Request?
Answer : A
Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?
Answer : B
Explanation
Scratch Pad
This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions
