SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?

A - True

B - False

Answer : A

Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?

A - Home

B - Work List

C - Email inbox and calendar

D - Header

Answer : B

Explanation

Work list

This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.

Q 4 - Which of the following sales channels that can be managed by SAP CRM Sales?

A - Direct Sales

B - Tele Sales

C - Channel Sales

D - E-Selling

E - All of these

Answer : E

Q 5 - Which of the following is not used to define the source of opportunities in sales cycle?

A - Trade Fair

B - Bid Invitation

C - Calling or an email

D - Request for Quotation

Answer : D

Q 6 - Which of the following document is used to ensure that a specific quantity of product will be delivered at specific time period and at specific price?

A - Lead

B - Opportunity

C - Sales Quotation

D - Activity management

Answer : C

Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?

A - True

B - False

Answer : B

Explanation

You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.

Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?

A - True

B - False

Answer : A

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions


sap_crm_questions_answers.htm

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