Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is known as part of SAP On Demand solution?
Q 2 - Which of the following is incorrect about maintaining divisions in CRM?
If you don’t want to define a division in CRM, you can select the check box- "Division not act".
Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?
This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.
Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Q 5 - Which of the following is not used to define the source of opportunities in sales cycle?
Q 6 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?
An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.
Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?
Q 8 - Which of the following are the key functions that can be performed using SAP CRM?
Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?
Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.