- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
- Selected Reading
- UPSC IAS Exams Notes
- Developer's Best Practices
- Questions and Answers
- Effective Resume Writing
- HR Interview Questions
- Computer Glossary
- Who is Who
SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?
Answer : E
Explanation
SAP CRM includes following sub modules that support key functions of Customer Relationship Management −
- SAP CRM Sales
- SAM CRM Marketing
- SAP CRM Analytics
- SAP CRM Service
- SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
- SAP CRM Interaction Center IC
- SAP Hybris
Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?
Answer : A
Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?
Answer : B
Q 4 - Which of the following is a part of Activity Management in CRM?
A - They can create tasks that helps to manage their workload.
B - They can access the fact sheet for valuable information about accounts.
C - They can monitor activities using the worklist and search facilities.
Answer : E
Explanation
Employee can create activities like appointments or interaction details to document all their interactions with the customer.
They can create tasks that helps to manage their workload.
They can access the fact sheet for valuable information about accounts.
They can monitor activities using the worklist and search facilities.
They can create activities from campaign response recording in CRM Marketing.
They can view appointments and activities in the calendar.
Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?
Answer : B
Q 6 - Which of the following document is used to ensure that a specific quantity of product will be delivered at specific time period and at specific price?
Answer : C
Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?
Answer : A
Q 8 - Which of the following is incorrect about Service Request and Service Ticket?
C - Service requests are used to fulfill the service requests submitted by the customer.
Answer : B
Q 9 - Which of the following deals with the delivery of service parts to the customer?
Answer : C
Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Answer : A
Explanation
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.