SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?

A - SAP CRM Sales

B - SAM CRM Marketing

C - SAP CRM Analytics

D - SAP CRM Service

E - All of the above

Answer : E


SAP CRM includes following sub modules that support key functions of Customer Relationship Management −

  • SAP CRM Sales
  • SAM CRM Marketing
  • SAP CRM Analytics
  • SAP CRM Service
  • SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
  • SAP CRM Interaction Center IC
  • SAP Hybris

Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?

A - E-Commerce

B - E-Selling

C - Direct Sales

D - Online Shopping

Answer : A

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

B - Worklist

C - Accounts and Products

D - None of these

Answer : C

Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?

A - True

B - False

Answer : A

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

A - SE14

B - SE15

C - SE16

D - SE17

Answer : A

Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?

A - Releasable Product Details

B - Date rules

C - Completion rules

D - Price Agreements

Answer : B


Date rules

You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.

Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?

A - True

B - False

Answer : A

Q 8 - Which of the following are the key functions that can be performed using SAP CRM?

A - Sales

B - Finance


D - Controlling

Answer : A

Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?

A - Surplus Return

B - Recall Return

C - Rapid Return

D - Standard Return

Answer : C

Q 10 - Which of the following is SAP’s next generation platform?

A - Business Objects 4.x

B - Business One

C - Sales on Solution

D - Sybase Unwired Platform

Answer : D