SAP CRM Online Quiz

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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?

A - SAP CRM Sales

B - SAM CRM Marketing

C - SAP CRM Analytics

D - SAP CRM Service

E - All of the above

Answer : E

Explanation

SAP CRM includes following sub modules that support key functions of Customer Relationship Management −

SAP CRM Sales
SAM CRM Marketing
SAP CRM Analytics
SAP CRM Service
SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
SAP CRM Interaction Center IC
SAP Hybris

Q 2 - Which of the following is incorrect about maintaining divisions in CRM?

A - When you are using CRM with ECC, there is a need to maintain a dummy division.

B - You can also use a header division in CRM so that dummy division for data transfer is not required.

C - To use division at header level in business transactions in CRM, you can select the check box- "Division not act".

D - To use division at header level in business transactions in CRM, you can select the indicator- "Header Div Act".

Answer : C

Explanation

If you don’t want to define a division in CRM, you can select the check box- "Division not act".

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

C - Accounts and Products

D - None of these

Answer : C

Q 4 - Which of the following is a part of Activity Management in CRM?

A - They can create tasks that helps to manage their workload.

B - They can access the fact sheet for valuable information about accounts.

C - They can monitor activities using the worklist and search facilities.

D - To link an opportunity to sales project

E - All of these

Answer : E

Explanation

Employee can create activities like appointments or interaction details to document all their interactions with the customer.

They can create tasks that helps to manage their workload.

They can access the fact sheet for valuable information about accounts.

They can monitor activities using the worklist and search facilities.

They can create activities from campaign response recording in CRM Marketing.

They can view appointments and activities in the calendar.

Q 5 - Which of the following Transaction can be used to create standard activity journal?

A - CRM_ACT_STD_JRNL

B - CRM_STD_ACT_JRNL

D - CRM_ACT_JRNL

Answer : A

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

D - Opportunity

Answer : C

Explanation

You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).

Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?

Answer : B

Explanation

You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.

Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?

A - SAP CRM Sales

B - SAP CRM Sales on demand

C - SAP Cloud for Customer

D - All of the above

Answer : A

Q 9 - Which of the following is correct about Service Request?

A - Only IC roles

B - Print/Print Preview

C - Display Object Relationship

D - Escalation Management

Answer : A

Q 10 - Which of the following is SAP’s next generation platform?

A - Business Objects 4.x

B - Business One

C - Sales on Solution

D - Sybase Unwired Platform

Answer : D

sap_crm_questions_answers.htm

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