SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is known as part of SAP On Demand solution?

A - Sybase

B - SAP MDM

C - Sales on demand

D - All of the above

Answer : C

Q 3 - In SAP CRM, which of the following areas are focused using CRM business by design?

A - Internet Sales

B - Partner Channel Management

C - Online and E-commerce sales

D - Customer Contact Management

Answer : D

Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?

A - Account Planning

B - CRM Sales

C - Activity Management

D - None of these

Answer : C

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

A - SE14

B - SE15

C - SE16

D - SE17

Answer : A

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

A - Lead

B - RFx

C - Activity

D - Opportunity

Answer : C

Explanation

You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).

Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?

A - Marketing Calendar

B - Marketing Plan

C - Marketing Elements

D - None of these

Answer : A

Explanation

A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.

A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.

Q 8 - To perform campaign execution, you should have atleast one campaign created in CRM?

A - True

B - False

Answer : A

Q 9 - Which of the following can be used by customer to return a service part for which was not used?

A - Service Request

B - Complaint

C - Return

D - Service Order

Answer : C

Explanation

Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.

Q 10 - Which of the following scenario data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI?

A - B2B Scenario

B - B2C Scenario

C - C2C Scenario

D - None of these

Answer : A

Explanation

In a B2B scenario, data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI.

sap_crm_questions_answers.htm
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