SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is the latest SAP CRM version?
Answer : B
Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?
Answer : A
Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Answer : C
Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Answer : C
Q 5 - An Opportunity is defined as sales prospect, requested service or product, sales volume and a sales probability and is also known as Lead in CRM?
Answer : B
Explanation
A Lead is different from an opportunity in a manner that it is predecessor of an opportunity.
Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?
Answer : B
Explanation
Date rules
You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.
Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?
Answer : A
Explanation
A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.
A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.
Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?
Answer : A
Q 9 - Which of the following is correct about Service Request?
Answer : A
Q 10 - Which of the following scenario data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI?
Answer : A
Explanation
In a B2B scenario, data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI.
