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- SAP CRM – Introduction
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- SAP CRM – Integration With SAP SD
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- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
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- SAP CRM – Web Channel
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SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?
Answer : E
Explanation
SAP CRM includes following sub modules that support key functions of Customer Relationship Management −
- SAP CRM Sales
- SAM CRM Marketing
- SAP CRM Analytics
- SAP CRM Service
- SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
- SAP CRM Interaction Center IC
- SAP Hybris
Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?
Answer : A
Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Answer : C
Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?
Answer : A
Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?
Answer : A
Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?
Answer : B
Explanation
Date rules
You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.
Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?
Answer : A
Q 8 - Which of the following are the key functions that can be performed using SAP CRM?
Answer : A
Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?
Answer : C
Q 10 - Which of the following is SAP’s next generation platform?