Q 1 - Which of the following is the latest SAP CRM version?

A - CRM 9.0

B - CRM 7.0(EHP2)

C - CRM 2012

D - CRM Enterprise

Q 2 - In SAP CRM RDS, RDS stands for?

A - Rapid Deployment System

B - Rapid Development Solution

C - Rapid Data Solution

D - Rapid Deployment Solution

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

B - Worklist

C - Accounts and Products

D - None of these

Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?

A - To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets.

B - SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

C - It help organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for sales agents.

D - To check the total volume forecast plus corresponding promotional and non-promotional costs.

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

A - SE14

B - SE15

C - SE16

D - SE17

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

A - Lead

B - RFx

C - Activity

D - Opportunity

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Q 8 - Which of the following is incorrect about Service Request and Service Ticket?

A - Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

B - Service request was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

C - Service requests are used to fulfill the service requests submitted by the customer.

D - Service ticket was introduced to provide add on industry service to support service desk scenarios.

Q 9 - Which of the following can be used by customer to return a service part for which was not used?

A - Service Request

B - Complaint

C - Return

D - Service Order

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above