SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?

A - SAP CRM Server

B - SAP Enterprise Portal

C - SAP Mobile Clients

D - Handheld devices

Answer : A

Explanation

SAP CRM server which has sub components like −

  • CRM Enterprise Functions
  • CRM Middleware
  • Adapters to communicate with hand held devices and internet

Q 2 - In SAP CRM Web Client, which of the following area involves where changes happen with user actions and where user works?

A - Navigation bar

B - Header Area

C - Work Area

D - All of the above

Answer : C

Explanation

The entire frame in UI WebClient is known as Navigation bar. You can navigate to different pages in Navigation bar.

Header area is at the top and contains system links, work area title, saved searches, history, etc.

Work area is place where changes happen with user actions and where user works. Work area contains work center groups, overview pages, email inbox, etc.

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

B - Worklist

C - Accounts and Products

D - None of these

Answer : C

Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?

A - Account Planning

B - CRM Sales

C - Activity Management

D - None of these

Answer : C

Q 5 - An Opportunity is defined as sales prospect, requested service or product, sales volume and a sales probability and is also known as Lead in CRM?

A - True

B - False

Answer : B

Explanation

A Lead is different from an opportunity in a manner that it is predecessor of an opportunity.

Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?

A - True

B - False

Answer : B

Explanation

You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.

Q 8 - Which of the following are the key functions that can be performed using SAP CRM?

A - Sales

B - Finance

C - ERP

D - Controlling

Answer : A

Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?

A - Surplus Return

B - Recall Return

C - Rapid Return

D - Standard Return

Answer : C

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions


sap_crm_questions_answers.htm

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