SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?

A - SAP CRM Sales

B - SAM CRM Marketing

C - SAP CRM Analytics

D - SAP CRM Service

E - All of the above

Answer : E

Explanation

SAP CRM includes following sub modules that support key functions of Customer Relationship Management −

  • SAP CRM Sales
  • SAM CRM Marketing
  • SAP CRM Analytics
  • SAP CRM Service
  • SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
  • SAP CRM Interaction Center IC
  • SAP Hybris

Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?

A - Configure Page

B - Configurable Area

C - Personalization

D - All of the above

Answer : B

Explanation

Configurable Area

This option is used to highlight the area on the page which is configurable

Configure Page

This option allows you to view pop ups that are used to configure a page.

Personalization

Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.

Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?

A - Account Planning

B - CRM Sales

C - Activity Management

D - None of these

Answer : C

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

A - SE14

B - SE15

C - SE16

D - SE17

Answer : A

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

A - Lead

B - RFx

C - Activity

D - Opportunity

Answer : C

Explanation

You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Answer : D

Q 8 - Which of the following are the key functions that can be performed using SAP CRM?

A - Sales

B - Finance

C - ERP

D - Controlling

Answer : A

Q 9 - Which of the following deals with the delivery of service parts to the customer?

A - Quotation Order

B - Sales Order

C - Service Order

D - Lead

Answer : C

Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?

A - Pricing

B - Taxes

C - Billing

D - Warranty

Answer : A

Explanation

Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.


sap_crm_questions_answers.htm

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