SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?

A - SAP CRM Server

B - SAP Enterprise Portal

C - SAP Mobile Clients

D - Handheld devices

Answer : A

Explanation

SAP CRM server which has sub components like −

  • CRM Enterprise Functions
  • CRM Middleware
  • Adapters to communicate with hand held devices and internet

Q 2 - In SAP CRM Web Client, which of the following area involves where changes happen with user actions and where user works?

A - Navigation bar

B - Header Area

C - Work Area

D - All of the above

Answer : C

Explanation

The entire frame in UI WebClient is known as Navigation bar. You can navigate to different pages in Navigation bar.

Header area is at the top and contains system links, work area title, saved searches, history, etc.

Work area is place where changes happen with user actions and where user works. Work area contains work center groups, overview pages, email inbox, etc.

Q 3 - In SAP CRM, which of the following areas are focused using CRM business by design?

A - Internet Sales

B - Partner Channel Management

C - Online and E-commerce sales

D - Customer Contact Management

Answer : D

Q 4 - Which of the following sales channels that can be managed by SAP CRM Sales?

A - Direct Sales

B - Tele Sales

C - Channel Sales

D - E-Selling

E - All of these

Answer : E

Q 5 - Which of the following is not used to define the source of opportunities in sales cycle?

A - Trade Fair

B - Bid Invitation

C - Calling or an email

D - Request for Quotation

Answer : D

Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?

A - Releasable Product Details

B - Date rules

C - Completion rules

D - Price Agreements

Answer : B

Explanation

Date rules

You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.

Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?

A - True

B - False

Answer : A

Q 8 - Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets?

A - True

B - False

Answer : A

Explanation

Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction. Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets.

Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?

A - True

B - False

Answer : A

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions

sap_crm_questions_answers.htm
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