SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?
Answer : A
Q 2 - Which of the following is incorrect about maintaining divisions in CRM?
A - When you are using CRM with ECC, there is a need to maintain a dummy division.
Answer : C
Explanation
If you don’t want to define a division in CRM, you can select the check box- "Division not act".
Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Answer : C
Q 4 - Which of the following is a part of Activity Management in CRM?
A - They can create tasks that helps to manage their workload.
B - They can access the fact sheet for valuable information about accounts.
C - They can monitor activities using the worklist and search facilities.
Answer : E
Explanation
Employee can create activities like appointments or interaction details to document all their interactions with the customer.
They can create tasks that helps to manage their workload.
They can access the fact sheet for valuable information about accounts.
They can monitor activities using the worklist and search facilities.
They can create activities from campaign response recording in CRM Marketing.
They can view appointments and activities in the calendar.
Q 5 - Which of the following Transaction can be used to create standard activity journal?
Answer : A
Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?
Answer : B
Explanation
Date rules
You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.
Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?
Answer : B
Explanation
You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.
Q 8 - Which of the following is incorrect about Service Request and Service Ticket?
C - Service requests are used to fulfill the service requests submitted by the customer.
Answer : B
Q 9 - Which of the following deals with the delivery of service parts to the customer?
Answer : C
Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Answer : A
Explanation
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.
