Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?
SAP CRM includes following sub modules that support key functions of Customer Relationship Management −
Q 2 - Which of the following is incorrect about maintaining divisions in CRM?
If you don’t want to define a division in CRM, you can select the check box- "Division not act".
Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Q 4 - Which of the following is a part of Activity Management in CRM?
Employee can create activities like appointments or interaction details to document all their interactions with the customer.
They can create tasks that helps to manage their workload.
They can access the fact sheet for valuable information about accounts.
They can monitor activities using the worklist and search facilities.
They can create activities from campaign response recording in CRM Marketing.
They can view appointments and activities in the calendar.
Q 5 - Which of the following Transaction can be used to create standard activity journal?
Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?
You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).
Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?
You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.
Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?
Q 9 - Which of the following is correct about Service Request?
Q 10 - Which of the following is SAP’s next generation platform?