SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?

A - SAP CRM Sales

B - SAM CRM Marketing

C - SAP CRM Analytics

D - SAP CRM Service

E - All of the above

Answer : E

Explanation

SAP CRM includes following sub modules that support key functions of Customer Relationship Management −

  • SAP CRM Sales
  • SAM CRM Marketing
  • SAP CRM Analytics
  • SAP CRM Service
  • SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
  • SAP CRM Interaction Center IC
  • SAP Hybris

Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?

A - E-Commerce

B - E-Selling

C - Direct Sales

D - Online Shopping

Answer : A

Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?

A - True

B - False

Answer : B

Answer : E

Explanation

Employee can create activities like appointments or interaction details to document all their interactions with the customer.

They can create tasks that helps to manage their workload.

They can access the fact sheet for valuable information about accounts.

They can monitor activities using the worklist and search facilities.

They can create activities from campaign response recording in CRM Marketing.

They can view appointments and activities in the calendar.

Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?

A - Customer Account Information

B - Marketing Contact Summary

C - Segment Builder

D - All of the above

Answer : B

Q 6 - Which of the following document is used to ensure that a specific quantity of product will be delivered at specific time period and at specific price?

A - Lead

B - Opportunity

C - Sales Quotation

D - Activity management

Answer : C

Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?

A - True

B - False

Answer : A

Q 9 - Which of the following deals with the delivery of service parts to the customer?

A - Quotation Order

B - Sales Order

C - Service Order

D - Lead

Answer : C

Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?

A - Pricing

B - Taxes

C - Billing

D - Warranty

Answer : A

Explanation

Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.

sap_crm_questions_answers.htm
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