SAP CRM Online Quiz


Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is known as part of SAP On Demand solution?

A - Sybase


C - Sales on demand

D - All of the above

Answer : C

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

A - CIC0



D - None of these

Answer : A

Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?

A - Configure Page

B - Configurable Area

C - Personalization

D - All of the above

Answer : B


Configurable Area

This option is used to highlight the area on the page which is configurable

Configure Page

This option allows you to view pop ups that are used to configure a page.


Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.

Q 5 - Which of the following Transaction can be used to create standard activity journal?





Answer : A

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Answer : D

Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?

A - SAP CRM Sales

B - SAP CRM Sales on demand

C - SAP Cloud for Customer

D - All of the above

Answer : A

Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?

A - True

B - False

Answer : A

Q 10 - Which of the following is SAP’s next generation platform?

A - Business Objects 4.x

B - Business One

C - Sales on Solution

D - Sybase Unwired Platform

Answer : D