SAP CRM Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?

A - True

B - False

Answer : A

Q 2 - In SAP CRM Web Client, which of the following area involves where changes happen with user actions and where user works?

A - Navigation bar

B - Header Area

C - Work Area

D - All of the above

Answer : C

Explanation

The entire frame in UI WebClient is known as Navigation bar. You can navigate to different pages in Navigation bar.

Header area is at the top and contains system links, work area title, saved searches, history, etc.

Work area is place where changes happen with user actions and where user works. Work area contains work center groups, overview pages, email inbox, etc.

Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?

A - Home

B - Work List

C - Email inbox and calendar

D - Header

Answer : B

Explanation

Work list

This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.

Q 4 - Which of the following sales channels that can be managed by SAP CRM Sales?

A - Direct Sales

B - Tele Sales

C - Channel Sales

D - E-Selling

E - All of these

Answer : E

Q 5 - An Opportunity is defined as sales prospect, requested service or product, sales volume and a sales probability and is also known as Lead in CRM?

A - True

B - False

Answer : B

Explanation

A Lead is different from an opportunity in a manner that it is predecessor of an opportunity.

Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?

A - Marketing Calendar

B - Marketing Plan

C - Marketing Elements

D - None of these

Answer : A

Explanation

A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.

A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.

Q 8 - Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets?

A - True

B - False

Answer : A

Explanation

Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction. Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets.

Q 9 - Which of the following is correct about Service Request?

A - Only IC roles

B - Print/Print Preview

C - Display Object Relationship

D - Escalation Management

Answer : A

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions

sap_crm_questions_answers.htm

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