Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is the latest SAP CRM version?
Q 2 - In SAP CRM RDS, RDS stands for?
Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Q 5 - Which of the following Transaction can be used to create standard activity journal?
Q 6 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?
An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.
Q 7 - Which of the following is not a function in Marketing SAP CRM?
Q 8 - Which of the following is incorrect about Service Request and Service Ticket?
Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?
Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?
To check the status of IC agents, Interaction Center (IC) managers can make use of IC Manager Dashboard. Using dashboard they can monitor agent status, queue status and different improvement actions that can be taken. They can also mention key performance indicators for overall process management.