SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is known as part of SAP On Demand solution?
Answer : C
Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?
Answer : A
Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?
Answer : B
Explanation
Configurable Area
This option is used to highlight the area on the page which is configurable
Configure Page
This option allows you to view pop ups that are used to configure a page.
Personalization
Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.
Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Answer : C
Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?
Answer : B
Q 6 - Arrange the following steps in correct order for Quotation and Order Management?
Answer : B
Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Answer : D
Q 8 - Which of the following is incorrect about Service Request and Service Ticket?
C - Service requests are used to fulfill the service requests submitted by the customer.
Answer : B
Q 9 - Which of the following deals with the delivery of service parts to the customer?
Answer : C
Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Answer : A
Explanation
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.
