SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?

A - True

B - False

Answer : A

Q 2 - Which of the following is incorrect about maintaining divisions in CRM?

A - When you are using CRM with ECC, there is a need to maintain a dummy division.

B - You can also use a header division in CRM so that dummy division for data transfer is not required.

C - To use division at header level in business transactions in CRM, you can select the check box- "Division not act".

D - To use division at header level in business transactions in CRM, you can select the indicator- "Header Div Act".

Answer : C

Explanation

If you don’t want to define a division in CRM, you can select the check box- "Division not act".

Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?

A - True

B - False

Answer : B

Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?

A - Account Planning

B - CRM Sales

C - Activity Management

D - None of these

Answer : C

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

Answer : A

Q 6 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?

A - Sales Order

B - Quotation Order

C - Outline Agreement

D - Service Agreement

Answer : C

Explanation

An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.

Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?

A - Marketing Calendar

B - Marketing Plan

C - Marketing Elements

D - None of these

Answer : A

Explanation

A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.

A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.

Q 8 - To perform campaign execution, you should have atleast one campaign created in CRM?

A - True

B - False

Answer : A

Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?

A - True

B - False

Answer : A

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions

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