SAP CRM Online Quiz


Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is the latest SAP CRM version?

A - CRM 9.0

B - CRM 7.0(EHP2)

C - CRM 2012

D - CRM Enterprise

Answer : B

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

B - Worklist

C - Accounts and Products

D - None of these

Answer : C

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

A - SE14

B - SE15

C - SE16

D - SE17

Answer : A

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

A - Lead

B - RFx

C - Activity

D - Opportunity

Answer : C


You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Answer : D

Q 9 - Which of the following can be used by customer to return a service part for which was not used?

A - Service Request

B - Complaint

C - Return

D - Service Order

Answer : C


Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B


Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions