SAP CRM Online Quiz


Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is known as part of SAP On Demand solution?

A - Sybase


C - Sales on demand

D - All of the above

Answer : C

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

B - Worklist

C - Accounts and Products

D - None of these

Answer : C

Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?

A - True

B - False

Answer : A

Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?

A - Customer Account Information

B - Marketing Contact Summary

C - Segment Builder

D - All of the above

Answer : B

Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?

A - Releasable Product Details

B - Date rules

C - Completion rules

D - Price Agreements

Answer : B


Date rules

You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Answer : D

Q 8 - To perform campaign execution, you should have atleast one campaign created in CRM?

A - True

B - False

Answer : A

Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?

A - Surplus Return

B - Recall Return

C - Rapid Return

D - Standard Return

Answer : C

Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?

A - Pricing

B - Taxes

C - Billing

D - Warranty

Answer : A


Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.