SAP CRM Online Quiz

Q 1 - Which of the following is known as part of SAP On Demand solution?

A - Sybase

B - SAP MDM

C - Sales on demand

D - All of the above

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

A - CIC0

B - COMMPR01

C - CRM_UI

D - None of these

Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?

A - Configure Page

B - Configurable Area

C - Personalization

D - All of the above

Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?

A - To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets.

B - SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

C - It help organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for sales agents.

D - To check the total volume forecast plus corresponding promotional and non-promotional costs.

Q 5 - Which of the following Transaction can be used to create standard activity journal?

A - CRM_ACT_STD_JRNL

B - CRM_STD_ACT_JRNL

C - CRM_JRNL

D - CRM_ACT_JRNL

Q 6 - Arrange the following steps in correct order for Quotation and Order Management?

A - Create Quotation, Enter Product and Configure, Send Quotation, Check Availability, Pricing and Value

B - Create Quotation, Enter Product and Configure, Check Availability, Pricing and Value, Send Quotation

C - Create Quotation, Enter Product and Configure, Send Quotation, Pricing and Value, Check Availability

D - Create Quotation, Send Quotation, Enter Product and Configure, Check Availability, Pricing and Value

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?

A - SAP CRM Sales

B - SAP CRM Sales on demand

C - SAP Cloud for Customer

D - All of the above

Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?

A - True

B - False

Q 10 - Which of the following is SAP’s next generation platform?

A - Business Objects 4.x

B - Business One

C - Sales on Solution

D - Sybase Unwired Platform