- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
- Selected Reading
- UPSC IAS Exams Notes
- Developer's Best Practices
- Questions and Answers
- Effective Resume Writing
- HR Interview Questions
- Computer Glossary
- Who is Who
SAP CRM - Integration With SAP SD
The SAP ECC and CRM are closely integrated with each other and they have to be synchronized in some configurational areas like Sales, Customer master records, Organizational model, etc.
Example − An organization model defines the sales area you should use in CRM and check in SAP ECC system. Sales area contains the following components −
- Sales Organization
- Distribution channel
You download the data from sales area to ECC system and this is performed when you configure the CRM module. You need to verify the configurational data in ECC before setting up in the CRM.
Maintaining Divisions in CRM
You can select if you want to work with divisions in SAP CRM. When you are using CRM with ECC, there is a need to maintain a dummy division or you can also use a header division in CRM so that dummy division for data transfer is not required.
Go to CRM → Master Data → Organizational Management → Division Settings → Define Use of Division and Dummy Division.
If you don’t want to define a division in CRM, you can select the check box – “Division not act”. In this case, you would need to enter a dummy division. The division that you enter in this window should be available in the ECC system.
To use this division at header level in business transactions in CRM, you can select the indicator- “Header Div Act”.
Define Divisions and Distribution Channels for CRM
You can also define divisions for CRM in addition to divisions copied from the ECC system. If your CRM system is standalone, then divisions are maintained manually.
To define division in CRM, go to CRM → Master Data → Organizational Management → Division Settings → Define Divisions.
In a similar way, you can define distribution channels in Organizational Management as well.
Go to CRM → Master Data → Organizational Management → Organizational Data for Sales Scenarios →Define Distribution Channels.
Define Combination of Distribution Channels and Divisions
You can also define combinations of distribution channels and divisions that can be assigned as attributes to the sales organization to define a sales area.
To define a combination of division and distribution channel, go to CRM → Master Data → Organizational Management → Organizational Data for Sales Scenarios → Define Combination of Distribution Channel and Division.