In this chapter, we will understand how to calculate the cost for business transactions, sales and other service orders.
Pricing is used to calculate the costing for customers and vendors. It calculates the cost for business transactions related to service orders, sales, quotations and product campaigns. There are different types of conditions that can be defined on pricing like discounts, taxes, surcharges, etc. The system uses condition technique to determine pricing information for all the business transactions. Pricing in CRM is processed using the Internet Pricing and Configuration IPC, which is a Java based application.
To determine pricing, various factors are used like product, order quantity, date and customer that helps to calculate the final price for customer and information about these variable factors is stored in the master data.
You can use the following two implementation scenarios for pricing −
The pricing in CRM has a source and it can be either ERP or CRM. The pricing procedure defines −
You can define the pricing procedure in customizing by going to SPRO → IMG → Customer Relationship Management → Basic Functions → Pricing → Define settings for pricing → Create Pricing Procedure.
The following elements can affect the pricing procedure −
A pricing condition can be defined for each type of price, discount, and tax for your business transactions. The condition type defines the following factors −
To create a condition type, go to SPRO → IMG → Customer Relationship Management → Basic Functions → Pricing → Define Settings for Pricing → Create Condition Types.
You can maintain the pricing in CRM WebClient by logging in to different business roles like Sales Professional. Following is a business role SALESPRO – Sales Professional in WebClient.
Following are the search options in Pricing.