SAP C4C Online Quiz


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Following quiz provides Multiple Choice Questions (MCQs) related to SAP C4C. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - SAP Cloud for Customer can be accessed by end users using which of following user interfaces?

A - HTML5

B - Silverlight

C - Both

Answer : C

Q 2 - Which of the following Work Center shows the all the updates, all the events like create, assign of ticket, lead, sales order etc.?

A - Application and User Management

B - Business Analytics

C - Feed

D - Business Configuration

Answer : C

Explanation

Feed:

This work center shows the all the updates, all the events like create, assign of ticket, lead, sales order etc.

Q 3 - All the personalization has been performed, is usually done by end user on their HTML 5 screen by end user itself?

A - True

B - False

Answer : A

Q 4 - Which of the following option is used to route the tickets to particular teams or agent queues?

A - Service Level

B - Service Categories

C - Business Role

D - Work Distribution

Answer : D

Explanation

In SAP C4C, work distribution is used to route the tickets to particular teams or agent queues. By default, all incoming customer service tickets are visible to all business users with the corresponding access rights.

Q 5 - Which of the following comes under Sales Cycle?

A - Sales Order

B - Sales Quotes

C - Sales Lead

D - All of the above

Answer : D

Explanation

In SAP Cloud for Customer, a sales cycle consists of all key activities under Sales process.

Sales Order

Sales Quotes

Sales Lead

sap_c4c_questions_answers.htm
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