- SAP C4C - Home
- SAP C4C - Introduction
- SAP C4C - Architecture
- SAP C4C - Public vs Private
- SAP C4C - User Interface
- SAP C4C - Work Centers
- Project Implementation & Scoping
- SAP C4C - Fine-Tuning
- Organizational Management
- SAP C4C - Personalization
- SAP C4C - Adaptation
- SAP C4C - Reporting
- SAP C4C - Creating a Custom Report
- SAP C4C - Data Sources
- SAP C4C - Service Level
- SAP C4C - Service Category
- SAP C4C - User Management
- SAP C4C - Business Roles
- SAP C4C - Work Distribution
- SAP C4C - Social
- Data Migration & Workflow
- SAP C4C - Pricing
- SAP C4C - Sales Cycle
- SAP C4C - Retail
- Integration with CRM & ERP
- SAP C4C - Integration with Outlook
- SAP C4C - Mobile
- SAP C4C - Mashups
SAP C4C Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP C4C. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is incorrect about SAP Cloud for Customer?
A - SAP Cloud for Customer C4C solution is available from June 20, 2011.
B - SAP Cloud for Customer C4C is available in 19 languages as on May 2015.
Answer : D
Explanation
SAP Cloud for Customer is SAP new product based on SaaS (software as a service), PaaS (Platform as a service) & IaaS (Infrastructure as a service).
Q 2 - Questioning is a sub step under scoping where you review questions as per your business needs?
Answer : A
Explanation
Questioning
This is a sub step under scoping where you review questions as per your business needs. You have different elements to select and under each category you have questioning information that you have to answer.
Q 3 - An Administrator can restrict end user to personalize his/her screen and to do personalization for all the user etc. it is known as?
Answer : C
Explanation
An Administrator can restrict end user to personalize his/her screen and to do personalization for all the user etc., this Step is called Adaptation.
Q 4 - Which of the following option is used to route the tickets to particular teams or agent queues?
Answer : D
Explanation
In SAP C4C, work distribution is used to route the tickets to particular teams or agent queues. By default, all incoming customer service tickets are visible to all business users with the corresponding access rights.
Q 5 - Which of the following doesnt come under rule type in defining new Work Flow?