- SAP C4C Tutorial
- SAP C4C - Home
- SAP C4C - Introduction
- SAP C4C - Architecture
- SAP C4C - Public vs Private
- SAP C4C - User Interface
- SAP C4C - Work Centers
- Project Implementation & Scoping
- SAP C4C - Fine-Tuning
- Organizational Management
- SAP C4C - Personalization
- SAP C4C - Adaptation
- SAP C4C - Reporting
- SAP C4C - Creating a Custom Report
- SAP C4C - Data Sources
- SAP C4C - Service Level
- SAP C4C - Service Category
- SAP C4C - User Management
- SAP C4C - Business Roles
- SAP C4C - Work Distribution
- SAP C4C - Social
- Data Migration & Workflow
- SAP C4C - Pricing
- SAP C4C - Sales Cycle
- SAP C4C - Retail
- Integration with CRM & ERP
- SAP C4C - Integration with Outlook
- SAP C4C - Mobile
- SAP C4C - Mashups
- SAP C4C Useful Resources
- SAP C4C - Questions and Answers
- SAP C4C - Quick Guide
- SAP C4C - Useful Resources
- SAP C4C - Discussion
SAP C4C Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP C4C. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - SAP C4C customers can also go for edition, which allows them to subscribe for a tenant with no other customer on it. It is called-
Answer : B
Explanation
C4C customers can also go for private purchase edition, which allows them to subscribe for a tenant with no other customer on it.
Q 2 - Which of the following Work Center is responsible to create and edit Employee work distribution?
Answer : C
Q 3 - While setting up the Organization structure, which of the following tab is used to define an organization as Service, Sales, etc.?
Answer : B
Q 4 - Which of the following option is used to route the tickets to particular teams or agent queues?
Answer : D
Explanation
In SAP C4C, work distribution is used to route the tickets to particular teams or agent queues. By default, all incoming customer service tickets are visible to all business users with the corresponding access rights.
Q 5 - Which of the following allows stores to provide their customer with personalized shopping experience by suggesting recommended products check out options?
Answer : C
Explanation
SAP C4C Retail, easy allows retail stores to provide their customer with personalized shopping experience by suggesting recommended products check out options. Using SAP C4C Retail a retail store employee can import all user details, offers and instore products from C4C system and use it to emphasize great store experience.