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Q 1 - SAP Cloud for Customer can be accessed by end users using which of following user interfaces?
Q 2 - Which of the following Work Center shows the all the updates, all the events like create, assign of ticket, lead, sales order etc.?
This work center shows the all the updates, all the events like create, assign of ticket, lead, sales order etc.
Q 3 - All the personalization has been performed, is usually done by end user on their HTML 5 screen by end user itself?
Q 4 - Which of the following option is used to route the tickets to particular teams or agent queues?
In SAP C4C, work distribution is used to route the tickets to particular teams or agent queues. By default, all incoming customer service tickets are visible to all business users with the corresponding access rights.
Q 5 - Which of the following comes under Sales Cycle?
In SAP Cloud for Customer, a sales cycle consists of all key activities under Sales process.