- SAP C4C Tutorial
- SAP C4C - Home
- SAP C4C - Introduction
- SAP C4C - Architecture
- SAP C4C - Public vs Private
- SAP C4C - User Interface
- SAP C4C - Work Centers
- Project Implementation & Scoping
- SAP C4C - Fine-Tuning
- Organizational Management
- SAP C4C - Personalization
- SAP C4C - Adaptation
- SAP C4C - Reporting
- SAP C4C - Creating a Custom Report
- SAP C4C - Data Sources
- SAP C4C - Service Level
- SAP C4C - Service Category
- SAP C4C - User Management
- SAP C4C - Business Roles
- SAP C4C - Work Distribution
- SAP C4C - Social
- Data Migration & Workflow
- SAP C4C - Pricing
- SAP C4C - Sales Cycle
- SAP C4C - Retail
- Integration with CRM & ERP
- SAP C4C - Integration with Outlook
- SAP C4C - Mobile
- SAP C4C - Mashups
- SAP C4C Useful Resources
- SAP C4C - Questions and Answers
- SAP C4C - Quick Guide
- SAP C4C - Useful Resources
- SAP C4C - Discussion
SAP C4C - Social
You can use SAP C4C for Social Engagement to deliver a great customer experience by listening to and engaging with your customer using social media.
You can also coordinate within your team and across the organization to resolve issues that are opened by customer efficiently and effectively.
You can perform the following configuration activities related to SAP C4C for Social Engagement −
- Setting up channels.
- Setting up import runs.
Setting up Channels
Following are the steps to set up a channel −
Go to Administration → Service and Social.
Navigate to Social Media → Social Media Channels.
To create a new social media channel, click New.
You have multiple options to integrate the channel with Facebook, Instagram, Twitter, You Tube and SAP social media analytics.
You have two options to connect with Facebook −
Option 1 − If you know the App ID and APP Secret of Facebook page, you can maintain it manually.
Option 2 − Click Connect with Channel. It will directly redirect you to the Facebook page; you need to enter your face book login credentials.
Enter your Facebook credentials.
In a similar way, you can create import runs under Social Media → Social Media Message Import runs.
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