SAP C4C - Creating a Custom Report

Many defaults are provided in SAP Cloud for Customer delivered solution. If these reports do not meet the requirement, you can also create custom reports by adding data fields from different sources.

Create a Custom Report

Follow the steps given below to create a Custom Report.

Step 1

Go to Business Analytics Work Center → Design Reports.

Design Reports

Step 2

To create a new Report, Click New and select Report. There are other options like − Report As Copy which can be used to copy or modify an existing report.

Report As Copy

It will open Report creation wizard. To create a report there are certain steps that has to be completed −

Report Creation Wizard

Step 3

You have to enter the name and description of the new report.

Example − Let us say you want to create a report to analyze the service ticket created from different sources like Facebook, Twitter or via mail. Let us say name it as- ZTicket123.

Enter the description- Analyze the ticket creation from different sources like FB, twitter, email.

Define Report Example

Step 4

Select Data Source. You have to select the data source as per the requirement. Data source contains the fields that are required in report. To add data sources, you should have the knowledge of the data source you are using.

Data Source

In this scenario, I have selected data source- All Social Media Tickets as it contains the fields that require in the report.

Step 5

To select the data source, type ‘ticket’ and click Go → All Social Media Tickets. Click Next at the top.

All Social Media Tickets

Step 6

Click Select key figures. You can use the check boxes to select the key figures as per requirement. Once you select the key figures, click Next.


Step 7

Select Characteristics can help you in selecting the characteristics as per the needs. These fields will be available in the report. You can select all or deselect all. Click Next.

Select Characteristics

Step 8

The next step is to maintain the Characteristic Properties. Click Characteristic Properties. Characteristic Properties includes properties that you want to display in your report.

You can see four tabs for each property- General, Display, Value Selection and Hierarchy.

Characteristic Properties

Once you select the property, click Next.

Step 9

Click Define Variables. Enter the variable values. If you select variable value selection for any of the property, you need to define variable in this step. Click Next.

Define Variables

Step 10

Under Review tab, you can review all the fields that are defined for report creation. You can see a summary of key figures, characteristics and properties and any variable values that have been selected in previous steps.

You can also view Data source details- like data source name and description.

Select Key Figures group. Once you review all the fields, click Finish.

New Report

Step 11

Under the Confirmation tab, you will get the confirmation that the report is created. Click Close. You also get different options to create a new report, assign view to this report, etc.

Confirmation tab

View Created Report

To search for a report, follow the steps given below.

Step 1

Go to Business Analytics → Enter the Report Name → Go.

Report Name

Step 2

Select the report that you have created. On the left side, you can see the following fields −

  • Columns − It shows the Key figures that you have selected.

  • Rows − It shows the fields that we have required.

Columns and Rows

Step 3

Select Not Currently Shown. It shows all the fields that you have selected under characteristics at the time of report creation and you can select fields, which you require in the report. Drag those fields to the rows. To move any field you can drag or click the arrow at the corner of each field and select Move to Rows.

Not Currently Shown

Step 4

Once you add all the characteristics under rows, you can view the report.


Step 5

To assign a report to the work center, select the report and click Assign.

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