SAP C4C Online Training
Created by Sumit Agarwal, Last Updated 05-Sep-2019, Language:English
SAP C4C Online Training
Simply Easy Learning
Created by Sumit Agarwal, Last Updated 05-Sep-2019, Language:English
Description
In today’s competitive market, it is important to meet customer requirements and align your sales, marketing and service business lines to provide higher customer satisfaction. It is also important to design a cheap, integral solution that helps an organization to achieve its objectives and meet customer needs in a flexible environment. SAP Cloud for Customer (C4C) is a cloud solution to manage customer sales, customer service and marketing activities efficiently and is one of the key SAP solutions to manage customer relationship.
Audience
SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP.
Course Content
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SAP C4C Introduction
7 Lectures 00:54:01-
SAP C4C - Overview
Preview00:06:20 -
SAP C4C - Architecture
Preview00:06:40 -
SAP C4C - User Interface
00:05:21 -
SAP C4C - Work Centers
00:09:40 -
SAP C4C - Project Implementation
00:07:48 -
SAP C4C - Scoping & Questioning
00:08:21 -
SAP C4C - Fine Tuning
00:09:51
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SAP C4C - Organization Structure
4 Lectures 00:39:30-
SAP C4C - Organization Structure
00:13:06 -
SAP C4C - Delete Organization Unit
00:02:16 -
SAP C4C - Personalization
Preview00:05:32 -
SAP C4C - Adding Extension Fields
00:18:36
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SAP C4C - Reporting
4 Lectures 00:30:34-
SAP C4C - Reporting Introduction
00:07:32 -
SAP C4C - Creating Custom Reports
00:13:32 -
SAP C4C - Edit & Export Custom Reports
00:04:14 -
SAP C4C - Assign And Unassign Work
00:05:16
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SAP C4C Data Sources
1 Lectures 00:07:44-
SAP C4C - Design Data Sources
00:07:44
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SAP C4C Service Level
2 Lectures 00:20:09-
SAP C4C - Create a Service Level
00:09:51 -
SAP C4C - Service Categories
00:10:18
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SAP C4C - User Management
2 Lectures 00:18:57-
SAP C4C - User Management Part 1
00:15:18 -
SAP C4C - User Management Part 2
00:03:39
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SAP C4C - Organizational Work Distribution
1 Lectures 00:12:31-
SAP C4C - Employee Work Distribution
Preview00:12:31
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SAP C4C - Social
1 Lectures 00:08:28-
SAP C4C - Social Media Channels Setup
00:08:28
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SAP C4C - Data Migration
3 Lectures 00:29:44-
SAP C4C - Performing Data Migration
00:12:15 -
SAP C4C - Creating Workflow Rule
00:12:26 -
SAP C4C - Retail
00:05:03
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SAP C4C - Sales
2 Lectures 00:19:15-
SAP C4C - Sales Quotes
00:11:31 -
SAP C4C - Sales Order
00:07:44
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SAP C4C Integration
3 Lectures 00:21:35-
SAP C4C - Create Communication System
00:13:42 -
SAP C4C - Integration With MS Outlook
00:02:51 -
SAP C4C - Mashups
00:05:02
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Sumit Agarwal
Sumit Agarwal has around 15+ years of IT industry experience in the analysis, design, development, testing and implementation of SAP projects and rich experience in SAP Basis, SAP HANA, SAP BusinessObjects, SAP ECC and other SAP modules. Participated in end to end Data Warehousing and Business Intelligence development projects and participated in 5 SAP ERP implementations. Sumit has great experience in Installation and configuration for various SAP Products.