In SAP C4C, analytics data in the cloud solution is real time and there is no persistency in a separate Business Warehouse layer.
SAP C4C supports the following types of reporting.
Standard reports − These are standard reports that are provided with C4C solution.
Custom reports − This includes custom reports in C4C that are created as per business requirement.
Interactive Dashboards − These are user-interactive dashboards that are created separately.
The reporting feature is integrated in C4C solution that allows you to support business processes and to check performance as per business KPIs. This helps you to make decisions with real time data.
In C4C Cloud solution, you can insert data from reports into Microsoft Excel document. You can use logon to C4C environment on the ribbon and you can directly refresh the data in excel document including all subsequent activities in Cloud for customer environment.
To modify reports so that those changes apply to all users, you can make the change as an administrator by creating a new view or copy of a report via Business Analytics.
SAP C4C supports the following features in analytics −
In SAP C4C, you can create custom reports based on custom fields in your solution and these custom fields can be added to data sources or reports.
You can join or combine heterogeneous data sources that are created in C4C environment or those that are delivered with the solution, as well as create custom calculated measures and comparison metrics.
The first step is in the report creation process through the Report wizard is to select a data source. In SAP C4C, various pre-defined data sources are provided with the solution. You can also create and edit your own data sources to suit your business requirements and processes and use your data sources for reporting.
To create your data sources, you can combine or join data sources to merge data into a new data source. You can also create a cloud data source by importing outside information.
Following are the key terms used in reporting in SAP C4C −
Key figures are defined as key performance indicators in the report. You can also refine the data appearing in key figures by setting up restricted or calculated key figures.
You can define a restricted key figure as key figure restricted to a specified characteristic value and is often created for comparison metrics.
In C4C reporting, a calculated key figure is defined as the key figure that contains some calculation rules or formulas. A calculated key figure can be created from existing key figures in the selected data source.
These are assigned to restricted key figures and to add additional behavior you can define properties of the characteristics.
You should assign the reports to work centers to make them available to users.
You can also enable the assignment of reports to business roles when you implement a new project under fine tuning option. This allows you to assign reports to business roles directly and hence restricts by role which users can view the reports that are assigned in work center. To enable this: You can go to Administrator → Analytics → Settings
When you assign a report to the work center, you can create views, which appear in enduser report list. A view can be created by choosing key figures and characteristics for columns and rows in a table, then selecting a chart type to best represent that data.
When you create a view, you can also define conditions and exceptions for key figures that alter how your data is presented based on rules and thresholds.