SAP Cloud Platform - Service Description


The service level agreement for SAP Cloud service is applicable to Cloud service mentioned in service description guide. You can check detail on Service level agreement using this link −1 https://cloudplatform.sap.com/support/service-description.html

The System Availability SLA for all Cloud Services is 99.9% per month. Any deviations from the 99.9% System Availability SLA or any aspect of the standard Service Level Agreement for SAP Cloud Services are noted in the applicable Cloud Service terms in this Service Description Guide.

You can check the details using this link − https://www.sap.com/about/agreements/cloud-services.html

Service Level Agreement

High Availability

As per SAP - High Availability option for HANA and ASE Service in SAP’s data centers, SAP shall provide High Availability for SAP Cloud Platform, HANA service or SAP Cloud Platform ASE service with an availability SLA of 99.95% per month if Customer has allocated to High Availability via SAP Cloud Platform provisioning self-service a duplicate of SAP Cloud Platform, HANA service or SAP Cloud Platform ASE service, as applicable. The duplicate SAP Cloud Platform services allocated to High Availability require separate subscriptions (and associated fees). In all other respects, the Service Level Agreement for SAP Cloud Services referenced in the Order Form applies to the applicable SAP Cloud Platform services.

SAP Cloud Platform Java server
Cloud Service Description Java server means a virtualized hardware resource used by Java-based Platform Applications.
Usage Metric Monthly Flat Fee per Piece
Explanation of Usage Metric Flat Fee means fixed monthly subscription fees
Piece Size 1 Java server = 1 Piece
Available T-Shirt Sizes:
Size x-small small medium large
Cores 1 2 4 8
Memory (MB) 2,048 4,096 8,192 16,384
Service Availability “SLA”

Precondition to System Availability SLA −

  • Java Platform Applications need to run with minimum 2 application processes/nodes

  • Java Platform Applications need to have an availability check configured

Previously referred to as

SAP HANA Cloud Platform, Java server (x-small) = SAP HANA Cloud Platform, compute unit lite

SAP HANA Cloud Platform, Java server (small) = SAP HANA Cloud Platform, compute professional

SAP HANA Cloud Platform, Java server (medium) = SAP HANA Cloud Platform, compute premium

SAP HANA Cloud Platform, Java server (large) = SAP HANA Cloud Platform, compute premium plus

SAP Cloud Platform Virtual Machine
Cloud Service Description SAP Cloud Platform Virtual Machine is a virtualized infrastructure-as-a-service hardware resource used to host and run SAP or third-party applications.
Usage Metric Monthly Flat Fee per Piece
Explanation of Usage Metric Flat Fee means fixed monthly subscription fees per Piece
Piece Size 1 virtual machine server = 1 Piece
Available T-Shirt Sizes
Size x-small Small medium large x-large
Cores 1 2 4 8 16
Storage (GB) 20 40 80 160 320
Memory (MB) 2,048 4,096 8,192 16,384 32,768
Additional Terms
  • Customer may use the Cloud Service to host and run separately licensed SAP or third-party applications.

  • Customer is solely responsible for the security, maintenance, management and support of the applications installed by Customer on the Cloud Service.

  • Customer is responsible for back up of Customer Data – no back up services are included in the Cloud Service.

  • The Cloud Service is provided through a single data center. As such, no redundant data center is included for disaster recovery services.

  • Customer is solely responsible for managing and updating the OS layer of the Cloud Service, including patching the OS with the most recent security patches made available by the OS vendor.

Customer shall fully compensate SAP (without effect of any limitations on liability in the GTCs) for any damages or expenses incurred by SAP as a result of a claim by a third party that any Customer or third-party software or other technology hosted or run on the Customer’s Cloud Service virtual machine infringes or otherwise violates the rights of the third party.

SAP Cloud Platform Portal
Cloud Service Description SAP Cloud Platform Portal is a flexible environment that allows Customer to create and extend business websites.
Usage Metric Per User per month
Explanation of Usage Metric A User is an individual authorized to access Customer’s SAP Cloud Platform Portal.
Pre-requisite At least one (1) SAP Cloud Platform portal administrator
Additional Terms
  • SAP Cloud Platform Portal is limited to access by individuals within the Customer’s organization, including employees and contractors.

  • Each SAP Cloud Platform Portal subscription also includes −

    • 30 logons of SAP Cloud Platform Identity Authentication per User, per month

Previously referred as SAP HANA Cloud Platform, portal service SAP HANA Cloud Portal
SAP Cloud Platform SAP HANA server (<size>, BYOL)
Cloud Service Description Fully provisioned environment for Customer to bring separately purchased SAP HANA license to develop, test and run Platform Applications.
Usage Metric Monthly Flat Fee per Piece
Explanation of Usage Metric Flat fee means fixed monthly subscription fees
Piece Size 1 Piece = 1 instance of a particular T-shirt size
Available T-Shirt Sizes
Size 64 GB 128 GB 256 GB 512 GB 1 TB
Cores 12 Cores 24 Cores 32 Cores 40 Cores 80 Cores
HANA Memory 64 GB 128 GB 256 GB 512 GB 1 TB
Disk Space 640 GB 1280 GB 2560 GB 5120 GB 10 TB
bandwidth(out) 512 GB /Month 1 TB /Month
Additional Terms & Conditions
  • SAP Cloud Platform SAP HANA Server (BYOL) does not include a license to the SAP HANA database or any other database.

  • Customer must have a valid license agreement for the SAP HANA database in order subscribe to SAP Cloud Platform SAP HANA Server (BYOL). Customer may not use SAP Cloud Platform SAP HANA Server (BYOL) or copy, access or use the SAP HANA database software accessible through the SAP HANA HANA server (BYOL) without such current license.

  • Any attempt to access the SAP HANA database without such a license is a violation of SAP’s intellectual property rights and a breach of this Agreement for which Customer will be fully liable to SAP.

  • Customer’s use of the SAP HANA database is governed by the license agreement under which it is licensed to Customer and support for the SAP HANA database is provided under applicable support agreement, if any.

  • No support for the SAP HANA database accessible through SAP HANA Server (BYOL) provided under this Agreement.

Previously referred to as SAP HANA Cloud Platform, SAP HANA server SAP HANA Infrastructure Services
SAP Cloud Platform SAP HANA service (SAP DC), standard edition
Cloud Service Description SAP Cloud Platform SAP HANA service (SAP DC), standard edition allows Customer to develop, test and run Platform Applications– with a fully provisioned HANA environment including subscription-based SAP HANA database standard edition instance.
Usage Metric Monthly Flat Fee per Piece
Explanation of Usage Metric Flat fee means fixed monthly subscription fees
Piece Size 1 Piece = 1 instance of a particular T-Shirt size
Available T-Shirt sizes in Neo environment
Size 32 GB 64 GB 128 GB 256 GB 512 GB 1 TB
Cores 8 Cores 12 Cores 24 Cores 32 Cores 40 Cores 80 Cores
HANA Memory 32 GB 64 GB 128 GB 256 GB 512 GB 1 TB
Disk Space 320 GB 640 GB 1280 GB 2560 GB 5120 GB 10 TB
Bandwidth 512 GB/Month 1 TB/Month
Available T-Shirts in Microsoft Azure environment
Size 256 GB 512 GB 1 TB 2 TB
Cores 32 64 64 128
HANA Memory 256 GB 512 GB 1 TB 2 TB
Disk Space 2.05 TB 2.56 TB 4.5 TB 8 TB
Bandwidth 512GB /Month 1TB /Month
SAP Cloud Platform SAP HANA service (SAP DC), enterprise edition
Cloud Service Description SAP Cloud Platform SAP HANA service (SAP DC), enterprise edition allows Customer to develop, test and run Platform Applications– with a fully provisioned HANA environment including subscription-based SAP HANA database enterprise edition instance.
Usage Metric Monthly Flat Fee per Piece
Explanation of Usage Metric Flat fee means fixed monthly subscription fees
Piece Size 1 Piece = 1 instance of a particular T-Shirt size
Available T-Shirt sizes in Neo environment:
Size 32 GB 64 GB 128 GB 256 GB 512 GB 1 TB
Cores 8 Cores 12 Cores 24 Cores 32 Cores 40 Cores 80 Cores
HANA Memory 32 GB 64 GB 128 GB 256 GB 512 GB 1 TB
Disk Space 320 GB 640 GB 1280 GB 2560 GB 5120 GB 10 TB
Bandwidth 512 GB /Month 1 TB/Month
Available T-Shirts in Microsoft Azure environment
Size 256 GB 512 GB 1 TB 2 TB
Cores 32 64 64 128
HANA Memory 256 GB 512 GB 1 TB 2 TB
Disk Space 2.05 TB 2.56 TB 4.5 TB 8 TB
Bandwidth 512GB /Month 1TB /Month
SAP HANA spatial service
SAP HANA spatial services support business processes which require spatial data processing and analysis from multiple sources, such as Earth observation images, weather information, and business data.
Monthly Flat Fee per Piece
Flat Fee means fixed monthly subscription fees per Piece

1 Piece = 1 block of Starter Package or 1 block of Professional Package

Starter Package block includes 8,500 Transactions and 25GB of disk space storage

Professional Package block includes 67,000 Transactions and 150GB of disk space storage

1 Transaction = 100 Basic API calls or 1 Advanced API call

Basic and Advanced API calls are specified in the Documentation.

  • The Cloud Service should not be used to process or store personal data.

  • Publicly available geo reference data accessible through the Cloud Service may only be used in the context of the Cloud Service, and Customer is responsible for ensuring the accuracy and completeness of such data. SAP is not responsible for any harm caused by such data.

  • The EU Access option is not available for the Cloud Service.

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