SAP also provides real time status and support for their cloud service. To get real-time status of service availability from the SAP Trust Center, you can use the following link −
From drop down, you need to select SAP product and it shows you the status of cloud service in different regions.
SAP also provides an option to report an incident on the SAP Support Portal (S-user required to login) using the following components −
|Sr.No||Components & Description|
Roles, security, monitoring, users/teams, authorizations, permissions.
User access errors including SSOSAML/IDP and login issues.
Analytics Designer and Data Analyzer
Analytic models including story design & visualizations, charts, etc.
Import Data Connections (any supported data source type).
Live Data Connections (excluding SAPBW and SAP BW/4HANA data sources).
Live Data Connections to SAP BW and SAP BW/4 HANA data sources.
SAP Digital Boardroom
Smart Predict, Smart Assist (Smart Discovery, Smart Insights), and predictive scenarios.
SAP Analytics Hub