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Total Quality Management

What is Total Quality Management (TQM)?

TQM can be defined as a management technique for improving processes, products, services and the other approaches associated with the product. It focusses on the entire business and NOT just on a particular project or process.

Elements of TQM:

  • Root Cause Analysis

  • Customer-focused

  • Active Employee Participation

  • Process-oriented

  • Internal and External self Assessment

  • Continuous improvement

  • Making Well Informed Decisions

  • Effective Communication

Quality Control Tools:

  • Cause - Effect Diagram

  • Checklists

  • Histogram

  • Graphs

  • Pareto Charts

  • Tree Diagram

  • Arrow Diagram

Process Improvement Cycle:

Total Quality Management Process