Software Testing - Total Quality Management
What is Total Quality Management (TQM)?
TQM can be defined as a management technique for improving processes, products, services and the other approaches associated with the product. It focusses on the entire business and NOT just on a particular project or process.
Elements of TQM:
Root Cause Analysis
Active Employee Participation
Internal and External self Assessment
Making Well Informed Decisions
Quality Control Tools:
Cause - Effect Diagram