What is Root Cause?
Root Cause is the process of identifying the contributing factors for the underlying variations in performance associated with adverse events or close calls.
Levels of Causes:
Significance of Root Cause Analysis (RCA):
Prevent problems from recurring
Reduce possible injury/death to the end users
Reduce rework and scrap
Promote happy customers and stockholders
Reduce cost and save money
Useful Tools for RCA:
Flow Charts or Process Mapping
Cause and Effect Diagram