SAP SuccessFactors - Recruiting

In a company, talent acquisition is one of the most important process of HR to a business and hiring right people in the organization has a considerable impact on business performance. SAP SuccessFactors-Recruiting helps you source, engage, and hire the world’s best talent.


SAP SuccessFactors recruiting helps organization to source, engage and hire top talent and manage right people in an organization. You can attract and engage top talent, select and hire the best candidates as per company requirement, and measure the business results. You can emphasize primarily on hiring process and selecting the best candidates.

The benefits of SAP SF – Recruiting are as follows −

  • It ensures that you get the right candidate with right skills at correct time.

  • You can evaluate the candidate speed-up the hiring process and keep it fast and fair.

  • You can fasten new hire onboarding and allows you to access resources in employee social network.

  • You can increase return on the recruiting spend and demonstrate how your recruiting strategy is driving business results.

Recruiting – Rating Scales

A rating scale in SuccessFactors recruiting is used in Requisition Template and is used to rate competencies on the interview assessment. The benefits of using rating scales is that you can put more than one correct answer.

To create or edit an existing rating scale, go to Admin center > Company Settings > Rating Scale.

Step 1 − Click the Create New Rating Scale button.

Create New Rating Scale

Step 2 − To define or modify a rating scale, open the rating scale. If you are creating a new scale, the creation process takes you to the edit functionality.

Select a rating scale by clicking one of the prebuilt rating scale options, or build your own. When creating a new rating scale, the system defaults to the 1-5 scale. Click Save.

Prebuilt Rating Scale

Step 3 − To delete a rating score, click the Delete button.

Deleting Rating Score

Step 4 − To modify the scale, enter the score, label, and description, and then click Add New Score.

Click Add New Score

Step 5 − Enter the details as given below. Click Save.

New Score Save

Step 6 − You can also add Rating scale in different languages by selecting a language from the drop down list.

Selecting a Language

Step 7 − To view the Rating Scale, click the Rating Scale icon next to admin center. You can see that a Rating Scale has been created. To edit an existing scale, click Rating scale and a new window will open.

You can also check created on, updated on and Updated by details and description.

View Rating Scale

Recruiting email Templates

You can use recruiting email templates to create automatic status triggered responses and emails from a recruiter. Recruiting e-mail templates support the use of CC and BCC functionality. This allows a set of users, operators, or e-mail addresses to be specified on an e-mail template.

Step 1 − Go to Admin Tools > Recruiting > Manage Recruiting Email Templates.

Manage Recruiting Email Templates

Step 2 − Click Create New Template and enter the template name.

Enter Template Name

Step 3 − Set the template to Enabled. Create a Subject for the e-mail. Write the e-mail body, using tokens where appropriate.

Write E-mail Body

Step 4 − To offer an email template in multiple languages, you can use the option Change Language from the drop-down menu and complete all the fields for the translation.

Change Language

Step 5 − To save changes, scroll down and click Save Changes.

Save Changes

You will see the following page −

Email Template

To see the template, go to Admin Center > Manage Recruiting Email Templates.

Email Templates

You can see Status, Translated language, last modified and action field. To edit a template, click Edit field under action.

Cc/Bcc Settings

You can enable or disable to add Cc and Bcc users across all templates. When you enable Cc and Bcc option, you can add roles or specific users to the default Cc or Bcc line by editing the template.

You have the following three options as shown in the image given below −

CCBCC Settings

When you select enable or disable by template, click Save changes to apply.

When you create a new template, it will enable CC option in new template. You can add recipient email ID.

Enable CC option

To see Template summary, go to Email Template summary.

Email Template Summary

Show Token

You can use tokens in the body of an e-mail template. View the available tokens by clicking Show Tokens. To use token, copy and paste the token you need in the appropriate place in the e-mail body.

Example − To thank a candidate for applying, you may use − Open an email template > Show Token.

Candidate for Applying

You will see a list of tokens −

List of Tokens


Dear [[CANDIDATE_FIRST_NAME]], we have received your application for [[JOB_REQ_ID]], [[JOB_REQ_TITLE]] and are excited to review your qualifications against this position!

Recruiting Management Settings

You can set various recruitment settings, which are internal facing and external facing information about the company.

Step 1 − Go to Admin Center > Recruiting > Manage Recruiting Settings

Company Recruiting Settings

Step 2 − You can set up Company Contact Information, return email address notification, applicant profile settings, interview center, offer approval, etc.

Company Contact Information

Step 3 − The Return Email Address Information section enables you to override the default company-email address. You can lock it down so only this email address will be displayed in the correspondence back to candidates. You can make it editable so recruiters can change it to their own email address.

Return Email Address Information

Step 4 − Recruiting Admin status can trigger an email to be sent to each candidate announcing this disqualification. To enable this option, select Delay Emails and enter a number (for hours). This prevents the candidates from learning exactly when they were disqualified.

The recommended setting is to delay over 20 hours and to stagger this to an odd number of hours - 21, 27, or 39 instead of using even number as it does not appear an automated message to candidates.

Recruiting Admin Status

Step 5 − The Candidate Profile Settings section enables candidates to enter multiple lines of data such as previous work experience or educational history on their candidate profile. A candidate’s most recent work history is highlighted in the candidate profile.

Candidate Profile Settings

Step 6 − With applicant Profile Settings, you can skip status in an application audit trail. SuccessFactors audit tracks every move that a candidate makes through the hiring process. If you want to leave a step, you can skip the process and it will appear as blank.

Applicant Profile Settings

Step 7 − You can use Candidate Search Settings section as a system performance configuration. You can set a threshold based on your system’s size and performance (30, 60, or 90 days) for candidate search. If a recruiter admin, tries to enter 120 days of data it will return only 90 days of data.

Candidate Search Settings

Step 8 − In the job-requisition section, various configurations and administration settings related to recruitment management process −

Job-requisition Jection

Step 9 − You have an instructions section at the end, which contains a text editor using which an admin can place a text on the top of job requirement.


Apart from these, various other settings are available under Recruitment management that an administrator can configure to manage recruitment management effectively.