ITIL Basics
ITIL - Home
ITIL - Overview
ITIL - Terminologies
ITIL - Service Basics
ITIL - Service Lifecycle
Service Strategy
ITIL - Service Strategy Overview
ITIL - Service Strategy Roles
ITIL - Strategy Generation
ITIL - Service Portfolio Management
Business Relationship Management
ITIL - Demand Management
ITIL - Financial Management
Service Design
ITIL - Service Design Overview
ITIL - Service Catalogue Management
ITIL - Service Level Management
ITIL - Capacity Management
ITIL - Availability Management
ITIL - Service Continuity Management
Information Security Management
ITIL - Supplier Management
Service Transition
ITIL - Service Transition Overview
ITIL - Project Management
ITIL - Change Management
Service Assets and Configuration Management
Release and Deployment Management
ITIL - Service and Validation Testing
Service Operation
ITIL - Service Operation Overview
ITIL - Event Management
ITIL - Incident and Request
ITIL - Problem Management
ITIL - Access Management
Continual Service Improvement
CSI Overview
Service Reporting

ITIL - Service Strategy Roles

There are several roles that are responsible for managing different key aspects of Service Strategy. Here we will discuss all of the roles in this chapter.

Sr.No.	Role	Responsibility
1	Business Relationship Manager	Maintains good relationship with customers Identifies customer’s needs Ensures service provider meet customer’s need Works closely with Service Level Manager
2	Demand Manager	Responsible for understanding, anticipating, and influencing customer demand for services Works with capacity manager to ensure that service provider has sufficient capacity to meet the required demand
3	Financial Manager	Responsible for accounting, budgeting, and charging requirements
4	IT Steering Group (ISG)	Sets direction and strategy for IT services Reviews the business and IT strategies in order to make sure that they are aligne Sets priorities of service development programs
5	Service Portfolio Manager	Decides on a strategy to serve customers in cooperation with ISG Develops service provider’s offering and capabilities
6	Service Strategy Manager	Works with ISG in producing and maintaining the service provider’s strategy Responsible for communicating and implementing service strategy