ITSCM ensures continuity of IT service in time of any disaster. It also evaluates the level of insurance we need to protect service assets and a manuscript to recover from a disaster.
IT Service Continuity Manager is the process owner of this process.
The following diagram shows the several objectives of ITSCM −
ITSCM process comprises of four stages − Initiation, Requirements & strategy, Implementation, and Ongoing operation.
It includes policy setting defining scope and terms of reference, project planning and resource allocation.
It includes business impact analysis, risk assessment.
It includes executing risk reduction measures, recovery option arrangements, testing and plans.
It includes education and awareness, change control of ITSCM plans, ongoing testing.