Supplier Management deals with maintaining good relationship between suppliers and the partners to ensure quality IT services.
Supplier Manager is the process owner of this process.
The following diagram shows several objectives of supplier management −
The following diagram shows several activities included in Supplier Management −
Here are the activities involved in Supplier Management Process −
Implantation and enforcement of the supplier policy
Maintenance of an SCD
Supplier and contract evaluation and selection
Supplier and contract categorization and risk assessment
Contract review, renewal and termination
Development, negotiation and agreement of contracts
Maintenance of standard contracts, terms and conditions
Management of contractual dispute resolution
Management of sub-contracted suppliers
Agreement and implementation of service and supplier improvement plans