ITIL - Access Management



Access Management deals with granting access to authorized access while preventing access to non-authorized users.

Access Manager is the process owner of this process.

Key Points

  • Access Management is also known as ‘rights management’ or ‘identity management’.

  • Access Management process is executed by technical and application management functions.

  • Access Management can be initiated by Service Request through Service Desk

Value to Business

Access Management adds value to business in following ways −

  • Employees have right level of access to execute their jobs effectively

  • The ability to audit use of services and to trace the abuse of services.

  • Controlled access to services ensures that organization is able to maintain more effectively the confidentiality of its information.

Access Management Process

Activates involved in Access Management are self-explanatory as shown in the following diagram −

Access Management Process