ITIL - Project Management


Transition Planning and support (Project management) deals with planning the resources to deploy major release within predicted cost, time and quality estimates.

Project manager is the process owner of this process.


The following diagram describes the several objectives of project management process −

Project Management

The Service Transition Strategy considers the following several aspects to organize Service Transition and allocating resources −

  • Purpose, goals, and objectives of Service Transition

  • Framework for Service Transition

  • Context, e.g. service customers, contract portfolios

  • Criteria

  • Organizations and stakeholders involved in transition

  • People

  • Approach

  • Schedule for milestones

  • Financial requirements

Planning an Individual Service Transition

Service Transition plans describe tasks and activities required to release and deploy a release in to the test environment. It is good practice to deploy Service Transition plan from a proven Service Transition model.

Service Transition Plan also includes:

  • Issues and risks to be managed

  • Activities and tasks to be performed

  • Schedules of milestones, handover and delivery dates

  • Staffing, resource requirements, budgets, and timescales at each stage

  • Lead times and contingency

Key Points

  • It is required to have integrated transition plans that are linked to lower level plans such as release, build and test plans.

  • It is best practice to manage several releases and deployments as a programme, with each deployment run as a project.

Reviewing the Plans

It is required to verify the plans as and ask following questions before starting release or deployment −

  • Have the plans been agreed and authorized by all relevant parties, e.g. customers, users, operations and support staff?

  • Do the plans include the release dates, and deliverables, and refer to related change requests, known errors and problems?

  • Has the service Design altered significantly such that it is no longer appropriate?

  • Have potential changes in business circumstances been identified?

  • Do the people who need to use it understand and have the required skills to use it?

  • Have the impacts on cost, organizational, technical and commercial aspects been considered?

  • Is the risk to overall services and operation capability been assessed?

  • Is the service release within the SDP and scope of what the transition model addresses?