- ITIL Basics
- ITIL - Home
- ITIL - Overview
- ITIL - Terminologies
- ITIL - Service Basics
- ITIL - Service Lifecycle
- Service Strategy
- ITIL - Service Strategy Overview
- ITIL - Service Strategy Roles
- ITIL - Strategy Generation
- ITIL - Service Portfolio Management
- Business Relationship Management
- ITIL - Demand Management
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- Service Design
- ITIL - Service Design Overview
- ITIL - Service Catalogue Management
- ITIL - Service Level Management
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- Information Security Management
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- Service Transition
- ITIL - Service Transition Overview
- ITIL - Project Management
- ITIL - Change Management
- Service Assets and Configuration Management
- Release and Deployment Management
- ITIL - Service and Validation Testing
- Service Operation
- ITIL - Service Operation Overview
- ITIL - Event Management
- ITIL - Incident and Request
- ITIL - Problem Management
- ITIL - Access Management
- Continual Service Improvement
- CSI Overview
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- ITIL Useful Resources
- ITIL - Quick Guide
- ITIL - Useful Resources
- ITIL - Discussion
ITIL - Knowledge Management
Knowledge Management deals with gathering, storing, analyzing and sharing the knowledge within an organization. It helps to improve efficiency by reducing the need to rediscover knowledge.
Knowledge Manager is the process owner of this process.
Objectives
The following diagram describes the several objectives of knowledge management process
Knowledge Management is a central process that receives input from all other processes and responsible for providing knowledge to service management processes as shown in the following diagram.
Service Knowledge Management System (SKMS) is a central repository of data, information, and knowledge that the IT organization needs to manage lifecycle of its services.
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