For any business, be it retail, IT or reality, new clients are hard to come by. It often takes months of grueling follow-up with a prospective customer to actually get them on board. This is exactly why it is critical that we value customers we already have and work harder towards attaining fresh clients.Even the leading BPO companies face stiff competition from one another as well as new ventures, thus making customer retention as one of the prime objectives of a business.There are certain companies that are not affected if a customer shifts loyalty. However, the ideal scenario is one ... Read More

It is quite common these days, to have the work outsourced to a third party vendor. Ask me why? Yes, one of the simple reason is that you won’t find the right talent all the time when you look at your internal staff – in the case of services. However, if your organization intends to buy products, then there is always the concept of make vs buy study which needs to be performed to get the cost effective benefit to the firm.Procuring the products or services is an art by itself. It takes a lot of analysis, research to finalize ... Read More

Estimating the project cost can be a scaring exercise for many managers. It is often seen that many project managers across the industries burn the midnight oil to prepare a perfect estimation. Despite all the efforts, when the project cost exceeds the estimated budget, they face a lot of flak from all the corners. Though a perfect and accurate estimation of project cost may sound like climbing onto the peak of Himalayas, but a near perfect, appropriate estimation can be done with the help of few proper tools and techniques.There are a lot of uncertainties associated with the project in ... Read More

For any application or specifically for any project the one of the most concern factors are its budget management and time management in both pre development and post development phase. So to evaluate these both prime factors of any project there are many ways among which Cost Variance and Schedule Variance are the two important and main ways.As name suggests Cost Variance is based on cost that has been spent in development of the project while Schedule Variance is based on time that has been spent in same development. So this is the main difference or characteristics about both variances ... Read More

For any application or specifically for any project the most concern factor is its performance in both pre development and post development phase. So to evaluate the performance of any project there are many ways among which Cost Performance Index (CPI) and Schedule Performance Index (SPI) are the two important and main ways.As name suggests Cost Performance index is based on cost that has been spent in development of the project while Schedule Performance Index is based on time that has been spent in same development. So this is the main difference or characteristics about both indexes however more to ... Read More

Both Quality Assurance and Quality Control primarily focus on defectfree delivery of an application. Quality Assurance focuses on preventing defects. It ensures that the approaches, techniques, methods and processes designed for the projects are implemented correctly. Quality Control, on the other hand, focuses on identifying the defects. It ensures that the approaches, techniques, methods and processes are designed in the project are followed correctly. Read this article to learn more about quality assurance and quality control and how they are different from each other. What is Quality Assurance? Quality Assurance, also known as QA, focuses on preventing defects. It is ... Read More

Every business and every company needs feedback. The question is, why is this feedback so important to run a business?Let us look at some of the reasons why feedback is necessary for any good business:Honest feedback helps the business grow. Based on the feedback, the entrepreneurs make changes in their strategies and work towards making their products/services better. Online businesses rely more on the feedback because it is easy for a consumer to give brutally honest feedback on the website.It improves the customer experience/engagement. If you react to the customer feedback and solve the issue, that will give a positive ... Read More

The first day of employment for any employee: be a fresher, experienced person, or managerial, will always start off with a training session. The day-long training completes with numerous amount of information, but does so much effort made by the Organization is worth the money invested in the training sessions. We all agree that training is the key to a well-motivated, knowledgeable, and efficient staff.Here we are going to discuss the top reasons on why the training sessions do not help your employees, and why this whole expenditure on training is not fruitful. We will check out the conditions because of ... Read More

You have attended a great training session, which was very interactive and all the participants enjoyed the session. Even the trainer was very good, but still, there was not a great outcome from it. What could be the reason?It may be because Service / Customer Satisfaction Scores Are Poor. In other words, you might not have scheduled enough employees to handle responsibilities, like the lunchtime rush, or the cashier stations, or parking during a busy holiday week. There could be many other reasons too:Irrelevant Topics Discussed: We need to evaluate the training properly. Maybe the topic of the training was not ... Read More

Now, let me put it this way, according to the rules of Indian advertising you are not allowed to present false or misleading advertisements. By misleading ads we mean, ads with exotic language or without any relevant explanation. If the same thing would’ve been followed by the tech world then most of us would have been charged for malpractice, I am not taking any names again.Smart ConsumerismFor the readers, the tech circle life begins with some launches and after lots of thorough thought, it ends up with your choice of gadget in your hands. In all this process, somewhere in ... Read More