Warranty claim processing function in Plant Maintenance is used to handle large number of claims automatically. This module is developed to meet the needs of vendors, suppliers, and manufacturers for all type of products. Warranty claim processing is a complex process because of the length of the service, the age of the product or to perform different checks in claim processing.
Warranty claim processing component is closely integrated with Material Management, Sales and distribution, Customer Service, and other processes of Plant Maintenance.
Customizing for Warranty Processing, use T-Code − OWTY
You can perform various customizing operations in SAP system for Warranty Claim Processing.
|IE01, IE02, IE03||Create, change, and display equipment|
|IL01, IL02, IL03||Create, change, and display functional location|
|IB51, IB52, IB53||Create, change, and display installed base|
|IQ01, IQ02, IQ03||Create, change, and display serial number|
|CT04||Create, change, and display warranty counter/characteristics|
|BGM1, BGM2, BGM3||Create, change, and display master warranty|
|IK01, IK02, IK03||Create, change, and display measuring point|
|IK11, IK12, IK13||Create, change, and display measurement document|
|Warranty Claim Processing|
|WTY||Create, change, and display warranty claim|
|WTYSE||Find warranty claims|
|WTYAUT||Create, change, and display authorization|
|WTYRCL||Create, change, and display recall|
|WTYRP||Change the status of parts to be returned|
|WTYCL||Create credit memo list|
|WTY_ARCHIV||Display archived warranty claims|
To create a Warranty Claim, use T-Code − WTY
You can select from different Warranty Claim Types.
When you click on Claim, you will be prompted to select different values. Select Claim Header, Processing Status, etc. You can select multiple objects to search a claim.
In the Processing status, you can select from different values.
You can also add new fields to perform a search. Click the New Field Selection.
A warranty claim comprises a header and one or more versions of a claim and all these claims belong to different claim types. You create the version in the system manually by copying the existing data or by transferring the data via EDI.
Different warranty checks are possible and they are performed automatically by the system. Following results are possible −