Mobile Testing - Planning & Tools


Testing mobile devices such as phones, tablets, and eReaders requires special equipment and methodology. Since traditional desktop screen-capture software cannot adequately capture touch interactions, usability practitioners have been using strategically placed cameras to record usability test interactions on these mobile devices.

Preparing to Perform Mobile Device Testing

The methodologies and devices to facilitate usability testing on phones, tablets, and eReaders continue to develop. When planning mobile device testing, you should keep in mind the following points −

  • Your timeframe and budget. Having a good understanding of the timeframe and the budget will help you determine which processes and equipment will work best based your needs.

  • The physical setup of the space and how you will capture the test. This may range from a lower-fidelity arrangement to using a specialized platform and camera device and/or maybe using an eye-tracking software.

  • Your target audience and devices. Use web analytics to check how many mobile users visit the site, which device they use, and their operating system. Understanding this information will help you to know which devices to test.

Another important aspect to cover after test planning is test device management. In a large organization, handling mobile device testing needs a smart way to secure organization’s confidential data. To do this, you will need a security software. In the following section, we will understand more on device management tools.

Device Management Tools

Mobile device management (MDM) is a type of security software used in IT to monitor, manage, and secure employees' mobile devices that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in the organization.

MDM is often combined with additional security services and tools such as Mobile Application Management to create a complete mobile device and security Enterprise Mobility Management solution.

There are many tools available in market to do this job. The following table provides an overview of some of the popular tools and their features.

Products BlackBerry MDM Citrix MDM Dell MDM IBM MDM MobileIron MDM SOTI MDM
Android 2.3+ Yes Yes Yes 2.3 through current Yes
iOS 5.0+ Yes Yes Yes 4.0 through current Yes
Windows Phone No for BES10 (WP 8+ for BES12) Yes Yes Yes 7 through current Yes
BlackBerry Yes, BBOS, BlackBerry 10 Yes No Yes 10 (through ActiveSync) No
Symbian No Yes No Yes No No
Windows OS No Yes Yes Yes 8.1 RT/Pro No
Mac OSX No Coming soon Yes Yes Lion, Mountain Lion Yes
Other No Windows Mobile None Office 365, Gmail, Lotus None Windows Mobile, CE, Embedded
Configure/disable WiFi Yes Yes Yes Yes Yes Yes
Device Encryption Yes Yes Yes, device type dependent Yes Yes Yes
Email Encryption Yes Yes Yes, device type dependent Yes Yes Yes
Multifactor authentication Yes Yes No Yes Yes Yes
Malware detection No No No Yes Yes with partner integration Yes
Firewall Yes No No Yes Yes with partner integration Yes
Separate User Data from Corporate Data Yes Yes Yes Yes Yes Yes