Scenarios for RPA

RPA enables businesses to deploy these software robots to complete all of these time−consuming, repetitive tasks for higher customer satisfaction. Additionally, rather than focusing on the same old uninteresting jobs that might be automated, staff may now focus on numerous more urgent issues. Additionally, it enables them to guarantee that they may advance their knowledge and expertise for the benefit of the organization.

Robotic Process Automation is best suited for processes that are rules−based, repeatable, and well−defined with thorough documentation. It enables enterprises from a number of sectors to automate the performance of a wide range of tasks based on the aforementioned criteria.

List of RPA Scenarios

Following are the various scenarios of RPA −

Scenario 1: Web Site Scraping

The data that has to be gathered or scraped off the websites, such as those for stock trading, futures trading, commodities trading, news, and media sites, is well known, making RPA software the ideal choice to apply them for these particular use−cases (based on keywords). These websites are easily crawlable for the relevant information of interest, which can then be summarized and provided to the necessary stakeholders for a decision on what to do with the information moving forward.

Benefits of using robotic process automation during web scraping

  • less mistakes and costs

  • personalized scraping

  • speedier setup

  • assembles data from social media

  • automates several download jobs

  • No need to have a staff around for scraping

Scenario 2: Processing Customer Orders

Orders placed on numerous e−commerce websites could then need to be placed on the real repository for the actual dispatch and to preserve the inventory records apart from the customer−facing orders. Since the entire order placement process will be automated from beginning to finish, such data input tasks can be delegated to RPA solutions. This is more easily maintained than having any manual faults that could be brought on by misconceptions.

Benefits of using robotic process automation for client order fulfillment −

  • Enhanced client experience

  • Reduced manual entry time

  • Improved data management

  • Cost−cutting

  • extremely adaptable

  • Greater ROI

Scenario 3: Processing Incoming Customer Email Queries

If you work for a support organization and must respond to the countless emails that arrive in your inbox, you can certainly avoid this problem by having RPA handle everything. While essential emails that cannot be categorized into a group can be handled by the appropriate individuals, common issues or emails can be divided into groups and replies to such emails can be provided by the RPA solution.

The benefits of automating email inquiry processing include −

  • Broadens the reach and scale of email marketing

  • Increases staff costs' return on investment

  • Helps your team achieve greater results.

  • Elevates the average order value

  • Enhances the customer lifetime value

  • Allows for strategic thinking

Scenario 4: Data Transfer from One System to Another Example

Regardless of the reasons why organizations do not devote enough time to managing their data for backups or restorations, these procedures may be totally automated with RPA solutions by giving them the necessary credentials, source, and destination details for the work to be completed automatically. The RPA system can also handle monitoring the entire process; if human involvement is necessary, a human task may be produced.

Benefits of automating system to system data transfers −

  • Administration time is saved, and the likelihood of human error is decreased.

  • Eliminates manual process lag and bottlenecks.

  • Simplifies the data transfer procedure and aids in resource conservation.

  • With automated systems, transparency and control are elevated.

Scenario 5: Payroll Processing Example

One such instance is payroll processing, which requires manual involvement every month of the year. Instead, the RPA system may be used to extract the essential information from handwritten timesheets, compute their pay from their specified CTCs, and pay them as well (by making the necessary bank transactions as well).

Benefits of automating payroll −

  • Creates precise pay slips

  • Faster payroll calculation and deductions

  • Make correct paystubs

  • Using the least amount of work, calculate costs, bonuses, holiday pay, etc.

  • Lessens the need for compliance.

  • Reduces the requirement for understanding complicated tax legislation.

  • Stores and arranges pay stub and yearly report data in a safe and easily accessible manner.

Scenario 6: Patient Registration

Hospitals see a lot of patients who come in every day to have their medical problems treated, but if those patients' registrations are made manually in log books or given out in token form, it will be confusing if that same patient keeps coming back for different medical problems.

As a result, such patient registrations can be handled by RPA software robots, which are equipped with all the information necessary to direct patients who arrive at hospitals for treatment. Hospitals cannot afford to waste their resources on maintaining these details manually for an extended period of time. There is always the risk that these software robots will be watched to make sure the procedure is being followed in the right manner. Benefits of Automation for Patient Registration −

  • Minimize registration blunders

  • Savings in labor

  • Consistency and excellence

  • Improved throughput

Scenario 7: Access to and Configuration of the System

People joining organizations for the first time would need their offices set up again without human assistance because, depending on the roles they take on, the resources they should be receiving remain the same and the process of distribution and the necessary setups can be fully automated without involving any humans. As this is one of the greatest ways to achieve fuller automation without missing anything, monitoring is also not necessary.

Advantages of automating Access to and configuration of the system −

  • Accuracy and Efficiency

  • Scalability

  • Convenience

Scenario 8: Client Complaints Processing

Depending on the customer base that the company has, customer complaints—regardless of their nature and line of business—can grow exponentially. Customer complaints can be recorded against an existing set of concerns, and any subsequent complaints can be sorted into these issue categories by RPA−based software robots. Each of these categories may have potential solutions that might be offered to clients right away. By doing this, consumer concerns may be addressed around−the−clock instead of just five days a week and eight hours a day.

Benefits of automating customer complaint processing −

  • Process simplification

  • Reduces operational expenses

  • Quick check−out

  • Boosts revenue


About 5−8 real−world Scenarios of robotic process automation have been covered in this article. By reading this, you may have gained an understanding of how robotic process automation software may automate any business process that adheres to the rule of thumb (rule−based, repetitive, manual, boring work).

Simple RPA models and solutions should be able to be developed by non−technical staff without the involvement of the IT department, but for enterprise−level automation, it is preferable to have consultants involved in order to fully grasp the specific business scenario and offer a solution based on that understanding.

Updated on: 09-Dec-2022


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