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Challenges and Opportunities in Organizational Behaviour
What is Organizational Behavior?
Organizational behavior is the study of human behavior and interaction within an organization and with other organizations. Organizational behavior is related to individuals, as well as group of people working together in teams. The concepts and principles of organizational behavior are mostly used to improve the efficiency of businesses.
The study of organizational behavior includes areas of investigation dedicated toward improvement of job production, increase in job fulfilment, promotion of innovation, and inspiring leadership keeping the foundation of corporate human resources. Each of these has its own endorse actions, such as restructure groups, adapt compensation structures, or changing methods of performance evaluation.
Scope of Organizational Behavior
Knowledge of organizational behavior helps managers to be aware about various issues among the team members, and at the same time come up with prospective solutions based on the behaviors of individuals hampering their work.
Hence, organizational behavior can be referred to as a descriptive science that involves recording, observing, and describing human behaviors within an organization. It is mainly focused on testing a particular speculation in order to gain additional knowledge targeting to resolve any issue.
However, when we talk about the scope of the organization, it extends to three significant concepts.
These three concepts are as follows −
Individual Behavior
Inter-Individual Behavior
Group Behavior
Individual Behavior
As the name itself suggests, here an individual is studied from the disposition, motivation, interests, and attitudes of an organization. Various interaction sessions and one-to-one are conducted to understand and study the individual and make an insight about them. Individual behavior means some tactile actions by a person.
For example, how an employee behaves while working individually and how he/she behaves while working in a team.
Organizational behavior has a great challenge as well as great responsibility to deal with the differences in individual behavior in the context of organizations.
Inter-Individual Behavior
Inter-Individual behavior represents persons with their social group, subordinates, or senior employees in the work place. It helps to understand leadership styles and qualities, and also helps to resolve disputes quickly if any arises within the group dynamics.
It is the study conducted through communication between the employees among themselves as well as subordinates, understanding people’s leadership qualities, group dynamics, group conflicts, power and politics.
For example, a meeting to decide the list of new board members in an organization.
Group Behavior
This section looks mainly into the structure of the organization. The efforts made by the group to achieve the objectives or goals of an organization are what group behavior is all about. The behavior of everyone who is a part of the group is considered here. It is the structure of organization and productiveness of organizational group efforts made towards the achievement of organization’s goal is group behavior. In short, it is the way a group behaves.
For example, a project involving various teams working toward its successful completion. During the functioning of the project, how the entire group behaves or coordinates with each other is observed.
Major Challenges in Organizational Behavior
Challenges for organizational behavior are enormous and are at the same time rapidly changing for improving efficiency and meeting business goals. The nature of job changes, however some problems never change.
Some of the major challenges in organizational behavior are as follows −
Non-appearance of clear direction
Absence of direction is one of the most common organizational problems and it has two prominent causes. They are as follows −
First − Either leaders rarely discuss or chart an intentional direction or strategy for the future, or they fail to communicate a reasonable message about the strategy to all members of the organization.
Second − There are always numerous activities to execute and the organization lacks the coincide needed to gain the friction necessary to help the organization modify, adapt, and shape its future-activities that would ensure the organization’s long-term sustainable growth.
Difficulty in blending multiple personalities
Blending multiple personalities into a cohesive and unified team can be a massive challenge. People’s personalities vary broadly, and the assortment of backgrounds, judgements, views, and experiences can cause challenges for teams to come together and work peacefully.
Failure to develop key capability and behaviors
In any organization, we often experience a lot of hardworking people who have good targets. In spite of their experiences in the industry, their technical talent, and the subject-matter competence that many leaders bring to the table, creating a high-performance organization is often out of reach.
Poor communication and feedback
There seem to be two utmost behaviors in this area - either people do everything in their power to avoid tackling others and holding them responsible, or they delight in any opportunity to chew people out, depreciate them, and crush their spirits. This is the result of poor communication and as no proper feedback provided.
Absence of perception
Constructing a reasonable organization takes hard work and an eager insight of the culture and environment that exists in a business. Market conditions can change fast in a rapidity, unpredictability, difficulty, and ambivalence world and demand huge positions of a leader’s time. Therefore, a clear perception of market requirements and market forecast are essential. Absence of these can result in huge loss in every sector.
Major Opportunities in Organizational Behavior
Organisational behavior has proved to have the following benefits or opportunities −
Enhancement people’s skills
Organizational behavior helps in better management of the organization as it helps in improving the skills of the people. It provides perception into the skills that the employees can use on the job, such as designing jobs and creating effective teams.
Managing workforce assortment
Workforce assortment refers to the variety of differences between people in an organization. Assortment enclose race, gender, racial, group, age, personality, coherent style, occupation, organizational function, education, background and more. Organizational behavior helps in understanding these differences and finding out the best possible ways in eradicating issues arising out of such differences.
Improving customer service
Organizational behavior helps in understanding all about what customers’ wants, how they want and when they. Furthermore, this understanding helps in increasing customer value as well as customer service. Thereby, a great way to improve one’s business.
Improving quality and productivity
Quality and productivity are key factors for competitiveness and have always been a concern for the productive sectors, especially in countries with open economies. Organizational behavior as it helps in understanding people and their behavior, it thereby focuses not only on the people who do the work, but the tasks they perform. It further standardizes policies and procedures in the company to maximize efficiency.
Responding to globalism
Globalization of businesses is nothing new in the present time. Businesses are conducted beyond one nation and this is performed mostly through the Internet. This globalization as become possible only because of organizational behavior.
Without the understanding the behavior of any individual, whether it is the seller or the customer, running a business around the world is not possible. Organizational behavior not only helps to understand the behavior of people, but also their cultures overall which ultimately decides their choices of buying products.
Stimulating innovation and change
Today’s successful organizations must foster innovation and be proficient in the art of change; otherwise, they will become candidates for extinction in due course of time and vanish from their field of business. Organizational behavior not only helps to understand the behavior of people, but also their cultures overall which ultimately decides their choices of buying products. This leads to stimulating innovation and change in product development as per market requirements.
Conclusion
In the above mentioned ways, we can see that Organizational behavior help in creating efficient customer-responsive environment in businesses. Thereby establishing a better understanding of employees and customers.
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