How Did the Salesforce Become the No. 1 CRM?

How do you know what your customers need from your company? CRM, or Customer Relationship Management, is the backbone of an evolving business. It ensures your business reaches heights with an enhanced business relationship. Besides, it helps build a healthy and potential customer base for your business to last longer in the market.

Your business needs CRM software to increase sales figures and improve business relationships. And when we talk about CRM software, Salesforce is the no. 1 player in the CRM industry.

Now you might wonder what power Salesforce has over CRM software companies. Salesforce picks up the right gems from sales and marketing for organizations. So, let us discuss how Salesforce is transforming businesses for good.

Salesforce- A Cloud-based CRM

Salesforce, the no. 1 CRM software, has many unique qualities. But the most important thing that differentiates it from other CRM software is that it is cloud-based.

Cloud-based CRM software has many advantages over outdated on-premise CRM platforms. It involves sophisticated technical management requirements, considering the on-site setup and handling of the software in the systems of the organizations.

It raised concerns for the company's IT teams for designing systems and managing infrastructure and servers. But no such requirement worries companies seeking cloud-based CRM.

Cloud-based CRM software, such as Salesforce, manages businesses' customer relationships on the web. It handles all aspects of sales and marketing online. So, there's no need for IT infrastructure management.

Moreover, it cuts down costs associated with software licensing as it comes free of cost with cloud-based CRM. It implements the best versions of cloud-based CRM software and makes itself top of the list of CRM software.

Factors Making Salesforce Stand Out

Salesforce has various cloud-based CRM software features, making it stand out. It helps businesses strive in the market with enhanced service quality, revenue growth, sales productivity, customer base, potential leads, and marketing strategy. 

So, here is the strategy behind how Salesforce became the no. 1 CRM. They will help you know why you should choose Salesforce over its alternatives.

Enhanced Sales

Salesforce has the trust of over 1,50,000 companies as the best business driver. It ensures greater sales than the companies ever had before implementing the CRM software.

It increases sales productivity by 38% by applying efficient strategies to win customers. Thus, your business stays on the edge of growth and development with Salesforce CRM software. While you focus on your product, Salesforce understands the customers on your behalf.

Innovative Approach

Salesforce CRM software knows no limits on implementing cutting-edge technologies to run businesses. It walks hand-in-hand with innovations and developments in the field of technology.

Salesforce implements Artificial Intelligence, the Internet of Things, in-built customization tools, data analytics, and much more. It is to improve the sales and marketing scenario of business organizations.

Moreover, it gives you the advantage of pre-integrated apps to solve CRM problems. 

AppExchange makes it possible for this CRM platform to provide over 4,000 integrated applications related to business relationship management. They are easy to use and make your work smoother.

Valuing Customers

Keeping customers above all is the motto of Salesforce. This motto keeps it above all CRM platforms. It understands customers' needs and helps businesses provide the best solutions and products.

It analyses customer issues and finds the best opportunities for businesses. It sells its products at an enhanced rate, making it the first choice. Moreover, business organizations can maintain a healthy relationship with their customers. 

It is possible through the well-organized management of customer details and information on a single platform. The companies can access the customer information and communication details associated with the organization. Thus, it makes its customers its priority.

No Maintenance

The best part about Salesforce is that it saves companies from frequent maintenance requirements and costs. It ensures this by taking businesses to the cloud.

As a cloud-based CRM software, it eliminates the need for infrastructure or IT professionals. So it reduces maintenance costs. The businesses can use the expenses on set-ups and maintenance of on-premise CRM platforms. It will help towards the growth and development of the organization. 

Full-fledged Customer Support

Businesses can get enhanced customer support through the Salesforce CRM platform. It stores customer data and activities in a single place, keeping track of the company's jobs and responsibilities. 

It enhances the customer support system organizations can provide to their customers. So, businesses can get a satisfied customer base to take them the way of growth.

Mobile-based Platform

Salesforce applies the customer relationship management principle of ‘anytime and anywhere.’ As it is a cloud-based CRM software, companies can avail of its features online through any device with internet connectivity.

You can also manage everything on mobile, which makes businesses productive. Salesforce even has a mobile application to provide its services named Salesforce1. The application is easy to set up and use, thus making CRM a convenient task for companies.


Customer Relationship Management is a daunting task for businesses. But, its cloud-based features make Salesforce CRM software simple and convenient. A no-maintenance system, innovative approach, and mobile-based application make Salesforce the preferable software for the CRM needs of businesses.

Considering all these aspects, you can now understand why Salesforce stands at the top of all CRM software. You can also make it a solution for the CRM requirements of your business and soar to great heights in the market.

Updated on: 18-Apr-2023


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