The term etiquette refers to conventional rules of personal behavior. But while communicating via email, we cannot know about the body language and tone of voice etc. Therefore a set of guidelines for acceptable behavior on email that have been evolved is known as Email Netiquette.
Here are set of guidelines that should be followed while working with email:
Try to make your message as short as possible. It will make your message easy to read and understood.
Be careful about spelling and grammar while typing a message.
Use emoticons, smiles when required.
Email address entered must be correct.
The subject heading of a message should be clear and descriptive.
Follow the same rules as if you are writing a letter or a memo.
Sending a message that has already been forwarded or replied many times may contain many angled brackets. It is better to remove the angled brackets from the message.
While sending mails to multiple persons, specify their email addresses in the BCC: field so that the spammers cannot come to know about addresses of other recipients to whom you have sent a copy.
Keep size of attachment as small as possible.
Always add your signature at the end of email.
Before you send, make it sure everything is fine because you cannot call back a sent mail.