Food and Beverage Services - Organization
The food and beverage service is part of the service-oriented hospitality sector. It can be a part of a large hotel or tourism business and it can also be run as an independent business. The members of the F&B Services team are required to perform a wide range of tasks which include preparation for service, greeting the guests, taking their orders, settling the bills, and performing various other tasks after the guests leave.
Let us see the F&B services in hotels, structure of F&B department and ancillary services in a hotel.
Food and Beverage Services in Hotel
Most of the star-ranked hotels offer multiple F&B services in their hotels. They can be −
- Coffee Shop
- Room Service
- Poolside Barbecue/Grill Service
- Banquet Service
- Outside Catering Service
Structure of F&B Services Department
The F&B Services personnel are responsible to create the exact experience the guests wish for. The department consists of the following positions −
Food & Beverage Service Manager
The Food & Beverage Service Manager is responsible for −
- Ensuring profit margins are achieved in each financial period from each department of F&B service.
- Planning menus for various service areas in liaison with kitchen.
- Purchasing material and equipment for F&B Services department.
Assistant Food & Beverage Service Manager
The Assistant Food & Beverage Service Manager is aware of and is tuned to all the work the F&B Services Manager performs and carries out the same in the absence of his superior.
The Restaurant Manager looks after the overall functioning of a restaurant. The responsibility of this staff member include −
- Managing the functions in the dining room
- Ordering material
- Stock-taking or inventory checking.
- Supervising, training, grooming, and evaluating the subordinates
- Preparing reports of staff and sales
- Managing budgets
- Handling daily sales and coordinating with cashiers
Room Service Manager
The Room Service Manager is responsible for −
- Selecting, training, encouraging, and evaluating all junior employees
- Ensuring that cultural values and core standards of F&B department/establishment are met
- Controlling labor expenses through staffing, budgeting, and scheduling
- Handling guest complaints
- Providing special requests
The Banquet Manager is responsible for −
- Setting service standard for banquets
- Forecasting and allocating budgets for various types of events such as conferences, meetings, etc.
- Achieving food and beverage sales
- Controlling chinaware, cutlery, glassware, linen, and equipment
- Handling decorations and guest complaints
- Providing special requests
- Purchasing required stock by following appropriate requisition procedures
- Following up each function by receiving guest feedback and submitting it to F&B Manager
- Participating in departmental meetings
- Planning and pricing menu
- Training, grooming, and development of staff underneath
The Bar Manager is responsible for −
- Forecasting the daily flow of customers
- Allocating right number of staff according to customer influx
- Managing and monitoring bar inventory from store to bar
- Tracking all types of drink sales
- Allocating cleaning and tendering tasks
Food Safety Supervisor (FSS)
A Food Safety Supervisor is a person who is trained to recognize and prevent risks associated with food handling in an F&B Services business. He holds an FSS certificate that needs to be no more than five years old. He is required in an F&B Services business so that he can train and supervise other staff about safe practices of handling food.
F&B Ancillary Departments
Food and Beverage department relies upon the support of the following departments −
The Kitchen Stewarding department strives to ensure cleanliness, preparedness, and orderliness in the commercial kitchen so that the kitchen staff can work efficiently. It also ensures that all the tools and utensils required for a specific meal or cooking task are cleaned properly and are ready to go. The kitchen steward is a working link between the F&B Services and the commercial kitchen.
The Dishwashing department is responsible for providing clean and dry supply of glassware, chinaware, and cutlery for bar, banquet, lounge, and restaurant service.
The F&B department is highly reliable on laundry department or outsourced laundry services for timely supply of dry-cleaned and wrinkleless linen.
F&B Staff Attitudes and Competencies
Each member of the F&B department hierarchy needs to have the following traits and skills −
Awareness of one’s responsibilities and roles, appropriate knowledge of food items, food and beverage pairing, etiquettes, and service styles is a great way to build confidence while serving the guests.
It creates the first impression on the guests. The F&B staff members must maintain personal hygiene, cleanliness, and professional appearance while being on duty.
Attentiveness is paying sincere attention to details, memorizing the guests’ needs and fulfilling them timely with as much perfection as one can put in.
The F&B Services staff needs to conduct themselves with very positive, energetic, and friendly gestures.
It is very vital when it comes to talking with co-workers and guests. Clear and correct manner of communication using right language and tone can make the service workflow smooth. It can bring truly enhanced experience to the guests.
The F&B Services staff needs to know the value of time while serving the guests. Sincere time-keeping and sense of urgency helps to keep the service workflow smooth.
Honesty and Integrity
These two core values in any well-brought-up person are important for serving the guests in hospitality sector.