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Difference Between ERP and CRM
In this post, we will understand the difference between CRM and ERP −
CRM (Customer Relationship Management)
It is a computer software that helps companies record every transaction and interaction with the present and prospective customers.
It is a subset.
It was developed in 1990.
It is generally utilized in front office activities.
It helps focus on improving the sales.
It is customer oriented.
This is what CRM includes −
ERP (Enterprise Resource Planning)
It is an integrated pre-packaged computer software that helps organizations in managing and controlling the business processes.
It is a superset.
It was developed in the 1960s – 1970s.
It is generally utilized by back office activities.
It helps focus on reducing costs.
It is enterprise-oriented.
This is what an intergrated system for ERP, which is cost-effective includes −
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