Best Buy Recalls Insignia Air Fryers and Air Fryer Ovens After Reports of Fires

Customers reported more than a hundred incidents of the Insignia air fryer catching fire, melting, and burning. Not so long ago, last year, in fact, Best Buy recalled Insignia-manufactured air fryers and air fryer ovens sold in America and Canada. How many air fryers? About 772,000! That explains the magnitude of the problem. Complaints poured in from 68 US residents and 36 from Canada. Minor property damage occurred in 7 cases along with 2 injuries.

Manufacturing defects being commonplace in the industrial world, warranties and guarantees convince buyers who hesitate to purchase. Even small products like LED bulbs carry a warranty, not to speak of television sets and even aircraft and cars going wrong. Value for money is what everybody desires. Yet, when those occasional failures happen, it shocks the buyers and the company suffers a loss of reputation.

The Search for Healthy Cooking

Healthier is better without frying in oil and that is what air fryers hope to achieve. Steam cooking, boiling, and baking works out so much healthier too. In the air fryer, the convection oven uses hot air and fries without soaking in oil. A fan works at high speed and passes hot air around the device. The air frying works in half the time and the crisp French fries are ample proof. A few drops of olive oil and a pinch of salt are all that is required. Getting rid of all that oil content reduces calories by 70% and fat content works out so much less. Everybody loves air frying which reduces acrylamide, an organic compound by 90 percent versus deep oil frying.

Merits of Air Fryers

Faster, healthier, and better! Air fryers do not need the preheating time that an oven requires. Cooking gets done very fast. Further, get rid of the oil and the unhealthy deep frying. No wonder air fryers report amazing sales in recent times and the trend is sure to continue. Britain-based Market Research thinks that the worldwide market for air fryers is booming and 2027 would witness $1.3 billion.

The cute little air fryers and air fryer ovens in black or gray have cooking chamber capacities from 3.4 to 10 quarts. The bodies are constructed with plastic or plastic in combination with stainless steel. The finishing is either stainless steel or black, according to consumer preferences.

Best Buy and the Glitzy Electronics World

Richfield, Minnesota-based consumer electronics retailer Best Buy in the USA imported the air fryers manufactured in China. Best Buy sold the air fryers both at stores and online between November 2018 and February 2022. The prices ranged between $30 and $150.

Richard M. Schulze founded Best Buy, the multinational consumer electronics retailer in 1966. In October 2022, the company had 925 locations. In January 2022, the company had 105,000 employees. Best Buy operates in Canada and Mexico too. They sell lots of electronics like television sets and mobile phones, digital cameras, etc. Washing machines and refrigerators among home appliances make up lots of sales too.

Air Fryer Recall Specifications

The instructions caused alarm since accidental fires and injuries had already been reported. Air fryers in the kitchen could cause accidents in the family surroundings amidst overheating, melting, fires, and burns. Consumers had to stop using the products and call Best Buy or register online. The calling number, timings, and working days specified were Best Buy at 800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday. If registering online, the address mentioned was

Returns would be facilitated through a pre-paid shipping box and label along with instructions regarding return procedures. Meanwhile, Best Buy remained busy contacting known consumers directly to arrange for returns. Such a massive number of cases does require a multipronged effort. Along with direct contact, a phone number, and a website were made available. Efforts would prevent further problems and loss of face.

Best Buy claimed to have sold about 635,000 of the Insignia air fryers and ovens in the USA. They also sold 137,000 air fryers and ovens in Canada. The products may be identified by the brand name INSIGNIA that appears on the top or front of the product. A rating label on the underside states the brand and model number.

In view of the dangers of fire and the chances of injury to users and damage to property, Best Buy advised consumers to immediately stop their use. Consumers were asked to return the air fryers to Best Buy for a refund. The refund comes as a credit for payments at Best Buy. Customers receive credit for $50. If the purchase receipt states a higher amount, customers receive that particular higher amount of credit. Obtaining the $50 credit does not require a receipt.

Model numbers for the recalled air fryers are the following 8, analog and digital, among others: NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1, and NS-AFO6DSS1. Best Buy stores in America and Canada sold Insignia air fryers on a large scale. Online sales at,, and too increased sales.

The industrial and technological world has long gotten used to manufacturing faults just like piracy and cybercrime. Though lapses rarely occur, they affect large numbers of products, and efforts are made to hush them up to save reputations. Where health and safety are concerned, greater efforts and accountability should be stressed. In a global world, laws are difficult to manage across national and international borders. Insignia air fryers are a grim reminder of how things can go terribly wrong.

Updated on: 13-Apr-2023


Kickstart Your Career

Get certified by completing the course

Get Started