What is Process Management?

What is Process Management?

Process Management or Business Process Management (BPM) is the organizational field that gives gear and assets for analyzing, defining, optimizing, monitoring, and controlling commercial enterprise approaches and for measuring and riding advanced overall performance of interdependent commercial enterprise approaches.

Process Management refers to aligning procedures with an organization's strategic goals, designing and imposing method architectures, organizing method dimension structures that align with organizational goals, and instructing and organizing managers in order that they may control procedures effectively.

Process control is a scientific method to make certain that powerful and green commercial enterprise techniques are in place. It is a method used to align commercial enterprise techniques with strategic goals.

Process control is a long-time period approach that continuously video displays enterprise procedures so that they keep optimum efficiency. Implemented properly, it notably allows enterprise growth.

For examples, Onboarding New Employees in Human Resource Department - Without a right system, the onboarding manner may be chaotic and time-consuming. With BPM, paperwork and files may be crammed up and submitted electronically. Software is used to routinely clear out data, discover the excellent suits for a position, ship messages, time table interviews, and facilitate worker onboarding.

What are the Elements of Process Management?

The five basic elements of Process Management are as listed below −

  • Planning

  • Organization

  • Staffing

  • Directing

  • Controlling

Planning − Planning is the primary and most important characteristic of the control system. It is the questioning system to decide the proposed route of action, what, how, when, where, and who, has to carry out the paintings or matters to be done.

Organization − Organization as a procedure institutes the harmonious co-adjustment among the various factors of manufacturing as land, labor, capital of the enterprise, in order that closing intention is achieved.

Staffing − Staffing is the system of identifying the range and fine of manpower wanted through an organization. To reap its targets successfully recruiting, selecting, training, growing and appraising the newly recruited in addition to the present workforce is the primary awareness of the unit. It may be visible because of the characteristic of ‘Human Resource Manager’ however at a completely smaller level.

Directing − Directing is in general concerned with supervision, regulation, inspiration, inspection and steering of the sports of the personnel in this sort of way that allows you to acquire the predetermined dreams of the company smoothly.

Controlling − Control is that system which maintains the entire machine in take a look at in order that it actions as in line with the pre-targeted parameters or verifying the overall motion of the commercial enterprise corporation as in line with the plan and adopting corrective measures thereon for any deviation.

What are the Steps of Process Management?

Following are the basic five steps of Process Management −


The evaluation level is an essential pre-step earlier than the control technique kicks in. At this level, the commercial enterprise must become aware of its commercial enterprise control strategies and examine what it desires to improve.

Compiling facts on each of the overall performance metrics afford a sturdy indication of these strategies which can be the least efficient.

Business analysts can use qualitative and quantitative procedures to acquire these facts. These may also encompass value-introduced evaluation to determine every technique’s contribution to the commercial enterprise or reason and impact modeling to become aware of efficiencies.


During this next stage, the contemporary machine—or “as-is” nation—must be drawn out and the correct future machine-managed model— or “to-be” nation—designed.

The aim is to create a sequence of logical steps that visually record the cease-to-cease machine.

Once these steps were documented, you may upload extra statistics, inclusive of the time and period of tasks, in which they occur, who's involved, and the way statistics flows via the system.

After the system is absolutely mapped, quit-customers have to evaluate it to make sure its accuracy and take a look at whether upgrades proposed in the “to-be” nation are probably to supply value.


At the implementation or execution stage, the “to-be” country is followed into the business.

This can also additionally require the addition of technology, procedural updates, or modifications to resourcing, training, or undertaking management.

Where possible, it may take the experience to trial the “to-be” manner on a small institution to display the effect and iron out any teething problems.


During the tracking stage, the “to-be” system is authorized to run freely whilst you acquire records on its performance.

Gather facts approximately whether or not the re-designed technique is powerful and whether or not the anticipated upgrades are seen, consequently attaining enterprise goals.

Comparing applicable metrics with baseline information from the “as-is” country needs to decide if there's a profitable return on its investment.

Performance information also can tell choices as to what steps need to be taken subsequently concerning workflow management.


At this stage, you’ll frequently strain the process based on information collected in the monitoring stage and as the business changes over time. You may introduce process automation to reduce the amount of repetitive, manual tasks.

Sometimes-because the commercial enterprise grows or its outside surroundings modifications significantly-approaches grow to be sub-superior or overly complex, ensuing in much less than green organization.

In those cases, it is really well worth developing a completely new manner to assist the modifications. This is called manner re-engineering.

5 Steps in Business Process Management (BPM) Lifecycle

Business Process Management (BPM) is a way to upgrade and systematize processes in an organization. It can remove human mistakes and process openings while increasing efficiency and conformity. This guide enlarges on what BPM is and how it can positively affect organizations.

The five steps involved in Business Process Management are as follows −

  • Design

  • Model

  • Execute

  • Monitor

  • Optimize

Step 1: Design

Business observers review current business rules, talk to the various shareholders, and discuss desired results with management. The target of the process design stage is to maximize an understanding of the business rules and make sure if the results are in order with the organizational goals.

Step 2: Model

Modeling refers to recognizing, defining, and making a presentation of new processes to support the current business rules for various shareholders.

Step 3: Execute

Execute the commercial enterprise system via means of trying out it stay with a small institution of customers first after which open it as much as all customers. In the case of an automatic system, artificially choking the system decreases errors.

Step 4: Monitor

Establish Key Performance Indicators (KPIs) and tune metrics towards them through the use of reviews or indicator panels. It’s important to be aware of the macro or micro indicators – a whole technic vs. technique segment.

Step 5: Optimize

With an effective reporting system in place, an organization can effectively conduct operations toward optimization or process improvement. Business Process Optimization (BPO) is the makeover of the business processes to be well organized and improve process efficiency and build up the sequence of individual business processes with a complete strategy.


Process management helps businesses to achieve their goals, faster, much better, efficiently and on time. It will help the organization to work better with other organizations. Process management improve efficiency of the business.

Updated on: 13-Jul-2022


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