What are the role and Responsibilities of QA managers in Agile organizations?

The roles and responsibilities of QA managers in Agile organizations are listed below −

  • Discover new avenues of QA growth after researching and analyzing data.

  • QA managers are responsible for setting standards and guidelines on the choice of automation tools. They should define the testing methodologies and status of defects.

  • QA managers collaborate with the research and development team to set new recommendations and test methods to be introduced within the team.

  • QA managers are responsible to identify and determine the training needs of the team.

  • QA managers are responsible for building a team intelligently consisting of automation, manual testers, and tests experts.

  • QA managers are responsible for creating quality metrics. The metrics should contain the bug classification, efficiency, pass and fail count and ratio, and so on. QA managers are required to analyze the metric trend to determine the code quality and the scope of improvement for the team.

  • QA managers are responsible to know if the team is underperforming. The underperformance may be due to bad code quality, due to the choice of improper testing techniques, inadequate coverage in automated regression tests, and so on. In short, the QA manager is overall responsible for determining the pain areas and adopt the best practices for the team.

  • QA managers are required to have a look at the overall quality of the system. They are responsible to identify issues at the system level. They should act as a link among the developers, testers, and test architects and receive inputs from all of them to get the whole picture of the overall application status.

  • QA managers are responsible for estimating the testing demands, test cycles needed, and so on. They should take a call if the development team can lend an extra tester from their team temporarily to address the need of the hour.

  • QA managers can take part in inter-team communication and across various agile teams under the same project.

  • QA managers can inform the higher management and project stakeholders about the progress. Also, they can take a look into the team’s task boards and burn downs and incorporate them in the status report.

  • QA managers can play the role of a mentor, technical guide, and consultant for the team. They can be a primary contact for any issues and concerns. Also, they can help the team to adopt the best practices in their daily work.