Applications of Robotic Process Automation
Robotic Process Automation (RPA) is transforming and revolutionizing businesses across various industries by automating low-value, mundane, time-consuming, and repetitive tasks. RPA is becoming an integral part of most modern business organizations.
Robotic Process Automation Use Cases
In this section, we have highlighted some of the very common practical usecases robotic process automation across various industries −
RPA in Healthcare
In healthcare sector, robotic process automation is used for the following purposes −
- Automating rule-based, repetitive tasks such as patient engagement, bill payments, operational procedures, front office activities, etc.
- It reduces operational costs, streamline activities, and speed up the processes.
- It enhances patient experiences and allows staff to provide quality care.
RPA in Customer Services
In customer services, robotic process automation is employed for −
- Reducing administrative workload by automating tasks like data collection, record updating, etc. This enhances customer services and experiences.
- Speeding up customer services by using software bots to handle customer requests and responding inquiries.
- Improving customer satisfaction by providing quick responses and efficient services.
RPA in Banking
RPA is also used in banking sector for the following purposes −
- Automating tasks that consume much time like loan processing, account reconciliation, compliance checks, etc.
- Minimizing dependency on human employees for repetitive operations.
- Enhancing operational efficiency and reducing costs.
- Allowing human employees to be engaged in strategic activities like customer engagement.
RPA in Human Resources
HR departments use robotic process automation in various applications, including the following −
- Automating HR operations and recruitment processes such as employee onboarding, managing employee data, and streamlining administrative operations.
- It is also used to automate operations like releasing offer letters, organizing and consolidating datasets, etc.
- It improves employee experiences and job satisfaction by freeing up them from low-value tasks.
RPA in Supply Chain Management
Some of the common practical usecases of robotic process automation in supply chain management are listed below −
- It is used to automate highly error-prone processes like generating invoices, processing credits, and collections.
- It increases precision in supply chain operations and enhances productivity.
- It makes supply chain processes compact and faster.
RPA in Manufacturing
In manufacturing industries, robotic process automation is used to automate tasks like order processing, inventory management, quality control, etc.
By automating these mundane tasks, it helps improving consistency and efficiency in production. It also allows organizations to reduce production time and errors, that in turn reduces the production costs.
Conclusion
In this chapter, we provided a comprehensive overview of applications of RPA in industries, ranging from manufacturing to supply chain, banking, and healthcare. Let's move to next chapter in the tutorial and learn some of the Best Practices for Implementing RPA.