Advantages and Disadvantages of VoIP

Over time, humans always tend to make technology better and more efficient than its previous versions. Just like any other technology, even phone calls got better with time. As the Internet started getting faster and cheaper, VoIP came to replace traditional phone systems for business phone systems. Although it sounds like a better option compared to the conventional phone system, there may be other things you want to think about as well. In this article, we will highlight some of the advantages and disadvantages of using VoIP.

Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) is a form of telecommunication technology that lets you send voice messages and other communication over the Internet. You may have a rough sense of what it is based on this alone; yup, it is the WhatsApp calls your buddies have been making, as well as Zoom calls, FaceTime, and any other new acquaintances you have made during this pandemic period.

Zoom has gained a lot of popularity among regular consumers since the coronavirus outbreak drove individuals to stay at home. It's transformed into a venue for college lectures, business meetings, office meetings, and other events.

Your phone calls are converted into data and sent over the Internet using VoIP. It does so for a fraction of the expense of older telephone systems.

How Does VoIP Work?

To start with, you must create an Internet connection so that your device may connect to your Local Area Network (LAN), and when you dial a phone number, your IP phone instructs your VoIP service provider to contact the other party.

The call is subsequently created using your VoIP services, and data packets from your IP device are exchanged. These digital signals are then translated back into sound, which is heard on your device.

Advantages of VoIP

  • Cost-effective − Businesses and individuals are migrating to VoIP because it is more cost-effective, especially traditional landline and cell services.

  • Better audio quality − Compared to traditional phones, this provides a far better sound quality without any hassles of getting interruptions and muffled audio with conventional phone systems

  • Free Worldwide connectivity − Unlike traditional phone calls where we have to pay extra for international calls using VoIP, you can call anywhere across the globe for free.

  • Simultaneous use of Text and Voice − Phone, chat, text, sending documents, and other channels can all be used simultaneously

Disadvantages of VoIP

  • Internet speed − To avoid delay and jitter, you'll need a robust, stable Internet connection.

  • Data security − Unlike traditional landlines and cell phones, VoIP uses digital data packets to communicate over the Internet. That means, you'll have to pay close attention to how different organizations handle your data privacy and security. Traditional landline and cell phone calls are, of course, vulnerable to wiretapping and spam, but the Internet makes it even easier.

  • Limitations on emergency services − If you need to call an emergency from your VoIP phone, you must inform the operator of your exact location. By default, voice-over IP systems provide public safety operators with your company's mailing address.

Updated on: 28-Dec-2021


Kickstart Your Career

Get certified by completing the course

Get Started