How to Recognize and Resolve Conflict In the Workplace

person icon Michael Wilson

How to Recognize and Resolve Conflict In the Workplace

Learn How To Recognize Conflict, What It Does To A Person, and How To Resolve it

updated on icon Updated on Nov, 2023

language icon Language - English

person icon Michael Wilson

architecture icon Conflict Management,Business

Lectures -8

Duration -1 hours


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Course Description

This course is designed to provide the student with the tools necessary to understand the conflict between people. In it, I define what conflict is. I lay out the groundwork for what often causes conflict. I discuss the effect, or impact, that unresolved conflict can have on the workforce and also the damage it can do to the individual.

I talk about some of the basic approaches to dealing with conflict management and also discuss some key factors for negotiation. This includes some of the psychological matters that must be considered when dealing with conflict. I also discuss what some people consider to be the most effective method of resolving conflict and also the least effective.

If you are working with a small group or trying to convince your bosses to go along with your ideas, this is a valuable tool for you.  All of us spend our time attempting to convince another person that we have valid opinions. It is part and parcel of everyday life, and the better equipped we are to communicate what is important to us, the easier it becomes for us to co-exist with others.

Not everything has to be an argument, not everything has to be a fight, it is ok to compromise, it is ok to negotiate, and it is possible to learn how to do it if we know how to deal with conflicts.


What will you learn in this course:

  • The course is perfect for People either in management or those wishing to enter management
  • Learn how to recognize conflict in its early stages
  • Explore the effects of conflict on the workforce
  • Explore the effects of conflict on the individuals
  • Approaches to conflict management
  • Negotiation factors to consider
  • Most effective vs least effective ways methods


What are the prerequisites for this course?

  • There are no prerequisites, just a desire to have a smooth operation in the workplace or in interpersonal relationships
How to Recognize and Resolve Conflict In the Workplace


Check out the detailed breakdown of what’s inside the course

Lecture 1 - Introduction
1 Lectures
  • play icon Introduction To The Course 06:14 06:14
Lecture 2 - Let's Define Some Terms
1 Lectures
Lecture 3 - Effects Of Conflict on the Workforce
1 Lectures
Lecture 4 - Effects of Conflict on the Individual
1 Lectures
Lecture 5- Some approaches to Conflict Management
1 Lectures
Lecture 6 - Factors To Consider When In A Negotiation
1 Lectures
Lecture 7 - Most Effective Method vs Least Effective Conflict Management Techniques
1 Lectures
Lecture 8 - In Conclusion
1 Lectures

Instructor Details

Michael Wilson

Michael Wilson

Make sure the message you send is the message received

My company is named ARCTexas and we specialize in helping small businesses and communities to survive and thrive. Developing communication skills for my clients is paramount for their success. Understanding how to communicate with people from all corners of the world is vital to success. 

I have spent over 40 years working in technology and interacting people from every corner of the United States.  I specialize in communication between cultures and generations. 

I have a Masters in Interdisciplinary Studies from Texas Tech University. My areas of study and research were, (and are) communication studies, ag communication, and history. 

I have led and worked with groups that cross cultural and age boundaries. I have learned that while everyone's opinion has value, not everyone is listened to. 

I have published several books on dealing with personal issues; and most recently an historical fiction book set in the American Southwest in 1611.

I am a member of the citizens advisory committee for the Florence Texas ISD - Ace Programs. 

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