Difference Between ERP and CRM\\n

In this post, we will understand the difference between CRM and ERP −

CRM (Customer Relationship Management)

• It is a computer software that helps companies record every transaction and interaction with the present and prospective customers.

• It is a subset.

• It was developed in 1990.

• It is generally utilized in front office activities.

• It helps focus on improving the sales.

• It is customer oriented.

This is what CRM includes −

ERP (Enterprise Resource Planning)

• It is an integrated pre-packaged computer software that helps organizations in managing and controlling the business processes.

• It is a superset.

• It was developed in the 1960s – 1970s.

• It is generally utilized by back office activities.

• It helps focus on reducing costs.

• It is enterprise-oriented.

This is what an intergrated system for ERP, which is cost-effective includes −