Aim and Purpose of Total Quality Management (TQM)


TQM is vital to improving your company's products and services. Additionally, the latest TQM procedures can eliminate resource waste and streamline your business processes. You will find that using quality management can reduce cybersecurity risks. TQM protocols mean you must conduct regular audits and upgrade the systems regularly to mitigate potential risks.

Thus, there are several new trends when it comes to TQM trends, and some of these are as listed here.

Improving Services and Reducing Wastage

TQM aims to decrease waste and finish projects on time. A project proposal defines the scope and deliverables for each step of a job or project. You must plan the resources needed to complete each project phase when you build it. Here you will find the Deming Cycle to be quite helpful. This Cycle outlines the best way to evaluate resource allocation and reduce wastage.

As a part of the TQM protocol, you will find that it also helps ensure that the products and services are upgraded. When implementing the Deming Cycle, you can identify ways to improve your team's productivity. Data from the Deming Cycle can help you make strategic decisions like reallocating and upgrading resources to satisfy customers. You can assess how to boost productivity, team performance, and customer happiness. You can evaluate the changes you need to implement to improve productivity, make your teams effective, and improve customer satisfaction. You can improve services and reduce wastage by implementing the TQM protocols as outlined by the Deming Cycle.

Improve Quality of Goods and Services By Reducing Errors

Just as the Deming Cycle aims to reduce wastage, Six Sigma seeks to reduce errors and wastage. The two seem similar, but the two TQM protocols have quite a few differences. You will find that the Six Sigma TQM has greater application in software development companies where it is essential to deliver a product which is defect free. Hence, you must carry out quality checks at each product development phase.

Here are some of the features of Six Sigma that make it practical for TQM:

  • Six Sigma is one of the latest trends in TQM and is effective in improving the productivity and efficiency of your team. Identifying the errors with a project need not be an issue with human resources but a quality control issue. You can easily manage it with the information you gather by running the Six Sigma tools and methodologies. Once you have the necessary information, you can improve your team's and company's overall productivity and even find ways to reduce operational expenses.

  • When you use the Six Sigma tools and methodologies, you can identify the errors in resource allocation, which can lead to the manufacturing of defective products.

    Resource allocation to be done based on the strengths and weaknesses of the available resources.

    For this, statistical data gathered from the performance of the resources in previous projects will be required. The Six Sigma tools and methodologies can provide you with this information, making it easier to allocate the best help. This will ensure that your final product is defect free.

  • With the help of Six Sigma, you can run the Define−Measure−Analyze−Improve−Control or DMAIC cycle. This Cycle can give you the necessary data to help you identify any errors in the project life cycle. This error can be related to a resource allocation or a timeline projection. Irrespective of the type of error, once identified, you can now take steps to remove it and ensure that the final product delivered is defect free.

Improving Productivity Using AI−Based Information

When you think of modern TQM trends, you must recognize the importance of AI. Artificial Intelligence can help find the most effective way to improve productivity and reduce wastage. Consider a scenario where you must develop the workflow for a project. Here you have a specific set of resources and must work within a fixed budget.

To ensure maximum efficiency and reduce wastage, an AI−based data evaluation may help to identify the best way to create an effective workflow. Thus, with the help of AI−based TQM, you can ensure that your company's productivity is improved and wastage is eliminated.

Incorporate Environmental Stability

Another primary concern for most corporates is incorporating environmental stability as a management concern. For example, even for a software development firm, adhering to specific standards to maintain their corporate responsibility and enhance their ecological contribution has become essential. The TQM trends are helpful in the following manner when it comes to fulfilling environmental obligations:

  • A significant part of the TQM tools and methodologies is to help you evaluate the compliance protocols you must adhere to when working on a project. This is primarily relevant to manufacturing facilities. However, you still need to make sure that the compliance standards are followed in the case of businesses that serve customers.

  • The TQM tools can also help you to achieve environmental objectives, especially if it is a part of your company’s mission statement.

  • When you have TQM protocols, you will find it easier to manage compliance issues and achieve the goals you have set for your company. This is also essential to win the confidence of your stakeholders and clients.


The latest trends in TQM are comprehensive and lead more towards wastage reduction. Most companies aim to ensure that clients are satisfied with the final product and that the efficiency and productivity of the resources are gradually improved. You can achieve this with database−generated information that helps you evaluate the performance of individual resources in the given environment. Thus, the latest trends in TQM are more towards automation, machine learning and evaluating customer requirements.

Updated on: 11-Aug-2023


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