Winning Communication Skills for Telephone, Conference Calls

person icon Ken Burke

Winning Communication Skills for Telephone, Conference Calls

Learn to develop winning communication skills for telephone and conference calls with TJ Walker; a #1 Best Selling author in the communications training industry.

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Ken Burke

architecture icon Business,Communication,Communication Skills


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Course Description

Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video\\ meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.


What will you learn in this course:

  • Communicate effectively using the phone with clients, customers, colleagues and bosses

  • Avoid telephone blunders that strike others as rude and unprofessional

  • Speak effectively on business conference calls

  • Present confidently on Skype and FaceTime calls

  • Use the telephone effectively in all aspects of business life


What are the prerequisites for this course?

  • You need a phone and voicemail

Winning Communication Skills for Telephone, Conference Calls


Check out the detailed breakdown of what’s inside the course

Winning Communication Skills for Telephone, Conference Calls
27 Lectures
  • play icon Promo Winning Communication Skills for Telephone, Conference Calls 01:17 01:17
  • play icon Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls 01:43 01:43
  • play icon Never Confuse Personal Phone Use with Business Telephone Use Again 02:18 02:18
  • play icon Why Your Phone is the Best Secret Business App Ever 02:22 02:22
  • play icon Planning Your Successful Phone Environment 07:51 07:51
  • play icon Final Preparation for Your Successful Phone Meetings 01:59 01:59
  • play icon Making Sure Your Phone Passes Your Friend Test 03:17 03:17
  • play icon Planning for Winning Conference Calls 03:58 03:58
  • play icon Look Prime Time Ready for Your Video Calls 07:23 07:23
  • play icon Placing Phone Calls Like the Consummate Professional 02:33 02:33
  • play icon Always Knowing the Best Time to Call Clients and Prospects 00:31 00:31
  • play icon Now You will Never Wake Up a Client in the Middle of the Night 02:33 02:33
  • play icon Answering the Phone so Everybody Knows You are Ready for Business 02:01 02:01
  • play icon Your Clients Will Never Think You are Screaming At Them Again 02:23 02:23
  • play icon No Such Thing As Answering The Phone Too Quickly These Days 01:01 01:01
  • play icon Knowing How to Sound Your Very Best - Every Time 05:26 05:26
  • play icon The Right Way to Put Someone On Hold 00:50 00:50
  • play icon Making Sure They Only Hear the Magic of Your Voice 01:44 01:44
  • play icon Being a Professional to Every Generation, Regardless of Your Own Preferences 05:59 05:59
  • play icon Voicemail That Soothes, Not Angers 10:05 10:05
  • play icon Best Voicemail Messages for Success 03:40 03:40
  • play icon Take 1, Take 2, Take 3 Until You Get It Right 02:04 02:04
  • play icon Never Be Busy for Clients and Bosses Again 01:00 01:00
  • play icon Making Your Phone Disappear At the Perfect Moments 05:07 05:07
  • play icon Tit for Tat and Text for Text 01:12 01:12
  • play icon Better Than the Best Hollywood Goodbyes 00:53 00:53
  • play icon Conclusion - You Are Now a Master of the Telephone for Every Business Situation 00:58 00:58

Instructor Details

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Ken Burke

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