Winning Communication Skills for Telephone, Conference Calls

4 ★★★★ ★

Winning Communication Skills for Telephone, Conference Calls

Name: Winning Communication Skills for Telephone, Conference Calls
Rating: 4 (367 reviews)
Author: Ken Burke

Learn to develop winning communication skills for telephone and conference calls with TJ Walker; a #1 Best Selling author in the communications training industry.

updated on icon Updated on Apr, 2024

language icon Language - English

person icon Ken Burke

English [CC]

category icon Business,Communication,Communication Skills

Lectures -27

Resources -2

Duration -1 hours

4 ★★★★ ★

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Course Description

Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video\\ meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

Goals

What will you learn in this course:

Communicate effectively using the phone with clients, customers, colleagues and bosses
Avoid telephone blunders that strike others as rude and unprofessional
Speak effectively on business conference calls
Present confidently on Skype and FaceTime calls
Use the telephone effectively in all aspects of business life

Prerequisites

What are the prerequisites for this course?

You need a phone and voicemail

Winning Communication Skills for Telephone, Conference Calls

Curriculum

Check out the detailed breakdown of what’s inside the course

Winning Communication Skills for Telephone, Conference Calls
27 Lectures

Promo Winning Communication Skills for Telephone, Conference Calls 01:17 01:17
Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls 01:43 01:43
Never Confuse Personal Phone Use with Business Telephone Use Again 02:18 02:18
Why Your Phone is the Best Secret Business App Ever 02:22 02:22
Planning Your Successful Phone Environment 07:51 07:51
Final Preparation for Your Successful Phone Meetings 01:59 01:59
Making Sure Your Phone Passes Your Friend Test 03:17 03:17
Planning for Winning Conference Calls 03:58 03:58
Look Prime Time Ready for Your Video Calls 07:23 07:23
Placing Phone Calls Like the Consummate Professional 02:33 02:33
Always Knowing the Best Time to Call Clients and Prospects 00:31 00:31
Now You will Never Wake Up a Client in the Middle of the Night 02:33 02:33
Answering the Phone so Everybody Knows You are Ready for Business 02:01 02:01
Your Clients Will Never Think You are Screaming At Them Again 02:23 02:23
No Such Thing As Answering The Phone Too Quickly These Days 01:01 01:01
Knowing How to Sound Your Very Best - Every Time 05:26 05:26
The Right Way to Put Someone On Hold 00:50 00:50
Making Sure They Only Hear the Magic of Your Voice 01:44 01:44
Being a Professional to Every Generation, Regardless of Your Own Preferences 05:59 05:59
Voicemail That Soothes, Not Angers 10:05 10:05
Best Voicemail Messages for Success 03:40 03:40
Take 1, Take 2, Take 3 Until You Get It Right 02:04 02:04
Never Be Busy for Clients and Bosses Again 01:00 01:00
Making Your Phone Disappear At the Perfect Moments 05:07 05:07
Tit for Tat and Text for Text 01:12 01:12
Better Than the Best Hollywood Goodbyes 00:53 00:53
Conclusion - You Are Now a Master of the Telephone for Every Business Situation 00:58 00:58

Instructor Details

Ken Burke

Course Certificate

Use your certificate to make a career change or to advance in your current career.