Using AI in ITIL services

Want to stay ahead of the evolution and know how to use AI tools such as ChatGPT?

Want to improve your service management teams by using the latest tools?

Want to learn effective prompting?

This course is for you!

ChatGPT is about to revolutionize how we all work, you need to think about what you do next, do you become part of the solution and learn how to enhance your services? or be at risk of redundancy! this course will help!

In this course, I will show you how you could use chatgpt to your advantage and improve the services that you deliver in the service management area.

We will cover the following in this course:

1. What is ChatGPT and how do I prompt effectively?

2. Do some gap analysis to understand where it will help you in your organization (Including some workshops to help you get the information you need!)

3. Incident management and ChatGPT

4. Problem management and ChatGPT

5. Asset and configuration management and ChatGPT

5. ServiceNow and ChatGPT

I hope you enjoy the course, and if you need any help and want to ask any questions please let me know!

I also value any feedback you may have and this course will be continually updated as AI evolves

Who this course is for:

• Someone working in IT Service Management teams
• Someone interested in utilizing ChatGPT
• New job seekers looking to take advantage of ChatGPT in this evolution of the way we work