The Complete ITIL 4 Foundation preparation course
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
Updated on Apr, 2024
Language - English
ITIL Certification,IT Certification,IT & Software
Lectures -76
Resources -1
Quizzes -5
Duration -3.5 hours
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Course Description
The most recent version of the ITIL 4 framework, a cutting-edge method for flexible and agile IT service management, is covered in this extensive training course. You will get knowledge about the fundamental ideas and guidelines of ITIL 4 and prepare to ace the exam from the first attempt. Throughout the course, real-world examples, scenarios, and case studies are used to help with comprehension and to provide practical perspective.
In this course, you will learn about:
Business and IT alignment using the ITIL 4 service value system
Understanding the interdependence of the four service management dimensions
Key ITIL 4 practices, such as change management, problem management, and incident management
Prepare and succeed the exam from the first attempt
I will guide you through the material using real-world examples and hands-on exercises. They have years of experience in IT service management.
Goals
What will you learn in this course:
- Understand the basic concepts of IT Service Management
- Understand the foundations of ITIL 4 framework
- Prepare for the ITIL 4 Foundation Certification
Prerequisites
What are the prerequisites for this course?
No prerequisites to start this course
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
7 Lectures
-
Why you should get certified in ITIL 4
04:57
04:57
-
Hello from Your instructor
01:15
01:15
-
How to learn
04:27
04:27
-
Why a new ITIL
04:23
04:23
-
Get the training slides
-
The ITIL 4 Foundation exam
-
Introduction
Key Concepts of Service Management
16 Lectures
The 4 dimensions of IT Service Management
10 Lectures
The ITIL Service Value System
8 Lectures
The ITIL Practices
35 Lectures
Instructor Details
Eric Sabatiere
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