ServiceNow Certified System Administrator (CSA) Exam Prep
ServiceNow CSA Exam Success: Your Roadmap to Becoming a Certified System Administrator!
Updated on May, 2024
Language - English
Lectures -54
Duration -4.5 hours
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Course Description
Welcome to the comprehensive ServiceNow Certified System Administrator (CSA) Exam Preparation course. This program is meticulously designed to cover every requirement of the CSA certification exam, ensuring that you're well-equipped to excel in your ServiceNow administration journey.
Section 1: Platform Overview and Navigation
Begin your ServiceNow adventure by exploring the platform's fundamental aspects, gaining insights into its capabilities, and becoming familiar with your ServiceNow instance's layout. Learn how to effectively navigate the platform using the Next Experience Unified Navigation.
Section 2: Instance Configuration and User Administration
Delve into the installation of applications and plugins and discover how to personalize your instance to meet your organization's unique needs. Learn the ins and outs of administering users, groups, and roles.
Section 3: Configuring Applications for Collaboration
Master the intricacies of lists, filters, and tags. Dive into the anatomy of lists and forms, and learn advanced form configuration techniques. Understand task management, visual task boards, reporting, dashboards, and performance analytics. Explore how to set up notifications for seamless communication.
Section 4: Self-Service & Automation
Explore knowledge management, the Service Catalog, Flow Designer, and Virtual Agent to enhance user experiences and automate key processes.
Section 5: Database Management
Gain proficiency in managing your data schema, application/access control, data importation, CMDB, and CSDM.
Section 6: Data Migration and Integration
Learn about UI policies, business rules, system update sets, and scripting in ServiceNow to facilitate data migration and integration.
I will guide you through each topic, ensuring you gain the knowledge and skills needed to excel in ServiceNow administration. Take this step toward your CSA certification and a successful career in ServiceNow. Enroll today to get started on your path to ServiceNow excellence.
Goals
What will you learn in this course:
Mastering ServiceNow Fundamentals: Understand the core concepts and components of the ServiceNow platform.
Equip yourself with the knowledge to successfully pass the ServiceNow Certified Systems Administrator (CSA) exam.
Develop the skills required to perform essential system administration tasks, such as user management, access control, and system monitoring.
Explore industry best practices for configuring and maintaining ServiceNow, ensuring compliance, and optimizing performance.
Prerequisites
What are the prerequisites for this course?
No prior experience required.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
2 Lectures
-
Introduction
05:35
05:35
-
Why should you enrol in this course?
02:38
02:38
Platform Overview and Navigation
4 Lectures
Data Migration, and More
9 Lectures
Instance Configuration
6 Lectures
Configuring Applications for Collaboration
10 Lectures
Self Service & Automation
16 Lectures
Database Management
7 Lectures
Instructor Details
Arno Esterhuizen
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