Receptionist Skills Training Course

Goals

What will you learn in this course:

By the end of this Receptionist Skills course, you will be able to:

• Demonstrate proficient reception and telephone skills, creating a positive and professional first impression for visitors and callers.

• Represent your boss and company effectively, conveying a professional image through communication and interpersonal skills.

• Manage mail services, shipping, and travel arrangements efficiently, ensuring seamless office operations and executive support.

• Organise meetings and conferences skillfully, handling logistics and coordination for successful and productive events.

• Implement effective time management strategies, prioritising tasks and maximising productivity in a dynamic office environment.

• Establish and maintain record-keeping and filing systems, ensuring easy retrieval and confidentiality of important documents.

• Develop strong business writing skills, creating clear, concise, and professional written communications for various business purposes.

• Demonstrate organisational and communication skills, fostering a smooth flow of information and tasks within the office.

• Provide excellent customer service, handling inquiries and requests with professionalism and a customer-centric approach.

• Master effective planning and scheduling, including invoicing and petty cash management, contributing to overall office efficiency.

Prerequisites

What are the prerequisites for this course?

• Internet Connection

• No Formal Entry Requirements

• Passion for Learning

• A Good Understanding of English