Performance Measurement

person icon Ross Maynard

Performance Measurement

How to measure, manage and improve organisational performance

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Ross Maynard

architecture icon Business,Finance,Financial Modeling & Analysis


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Course Description

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:

1. To monitor progress towards goals

2. To guide improvement activity where performance is not meeting the goals

Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.

But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure.

The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.

This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.

Who this course is for:

  • Accountants
  • Finance and accounting trainees
  • Managers
  • CFOs and Finance Directors


What will you learn in this course:

  • Why we Measure Performance
  • The Benefits of Performance Measurement
  • The Dangers of Targets
  • The Three levels of Performance Measurement
  • How to use the Performance Measurement Linkage Chart
  • What makes a Good Measure
  • A Starter Set of Performance Measures
  • The Voice of the Process versus the Voice of the Customer
  • The Nature of Variation
  • Displaying Performance Data
  • The Shewhart Individuals Control Chart
  • Strategies for Dealing with Variation
  • The Relationship between Process Behaviour and Cost
  • Engaging your People in Performance Measurement


What are the prerequisites for this course?

  • There are no pre-course requirements
Performance Measurement


Check out the detailed breakdown of what’s inside the course

Performance Measurement
10 Lectures
  • play icon Agenda for the Course 01:36 01:36
  • play icon Why do we Measure Performance? 11:10 11:10
  • play icon Linking Performance Measures through the Organisation 08:49 08:49
  • play icon Example Performance Measurement Linkage Chart 05:47 05:47
  • play icon What makes a good Measure? 06:54 06:54
  • play icon Interpreting Performance Data 11:32 11:32
  • play icon Performance Data Example 09:30 09:30
  • play icon Strategies to Deal with Variation 03:45 03:45
  • play icon Embedding KPIs in an Organisation 04:44 04:44
  • play icon Final Thoughts on Performance Measurement 03:10 03:10
Performance Measurement Exercise
3 Lectures

Instructor Details

Ross Maynard

Ross Maynard

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