Outstanding Customer Service - The Ultimate Guide!
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!
Updated on May, 2024
Language - English
Lectures -16
Duration -2 hours
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Course Description
Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service ... And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!
DID YOU KNOW?
“55% became a customer of a company because of their reputation for GREAT customer service”
“40% began purchasing from a competitor because of their reputation for GREAT customer service”
WHICH side Of This Formula do you want to be on???
Customer Service is one of the Top 3 Factors Determining Your Companies FUTURE & EARNINGS!
Are YOUR Staff Trained in “Customer Service”???
This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!
A Sample Of What You Will Learn:
STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Retain Existing Customers! $$$
Solve Problems FAST!
Learn How to Create an Outstanding Customer Service Experience
How to Handle Difficult Customers like a PRO!
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
... and MUCH More!!!
Sign up Now!
Who this course is for:
- Sales People
- Clerks
- Managers
- Business Owners
- Anybody who Interacts with the Public in a Business
Goals
What will you learn in this course:
- STOP Losing Money Due to Poor or Average Customer Service!
- Make MORE Money from Each Customer!
- SAVE a Fortune in Advertising Dollars!
- Get MORE Referrals!
- Solve Problems FAST!
- Retain Existing Customers!
- Learn How to Create an Outstanding Customer Service Experience
- Learn the 5 Tenets of TQM
- Avoid the 10 Deadly Sins of Customer Service!
Prerequisites
What are the prerequisites for this course?
- Basic / Simple Computer Skills
- Basic English
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
15 Lectures
-
WHY Customer Service Is CRITICAL To Your Business!
05:06
05:06
-
Good Isn't Good Enough!
03:08
03:08
-
We Are ALL in the "Helping Field"
10:09
10:09
-
Providing "Concierge" Level Of Service
05:55
05:55
-
The 5 Tenets Of TQM
02:40
02:40
-
How To Boost Customer Satisfaction
08:20
08:20
-
How To Avoid The 10 Deadly Sins Of Customer Service!
14:57
14:57
-
More Money $$$ - Through Customer Retention
04:46
04:46
-
How Much Is A Customer Worth?
08:27
08:27
-
Do You Understand Your Customer?
07:29
07:29
-
Dealing With Difficult Customers
18:34
18:34
-
"LEAP" Into Customer Service!
17:51
17:51
-
Exceptional Phone Service
16:33
16:33
-
Why Customers Buy From YOU! $$$
16:34
16:34
-
Bonus Lecture!!! Final Tips!!!
06:52
06:52
Instructor Details
Prof. Paul Cline, Ed.D
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