Managing Difficult Conversations in the Workplace
Understand why difficult conversations are so important, and how to handle them effectively.
Updated on May, 2024
Language - English
Conversation Skills,Conflict Management,Leadership Skill
Lectures -9
Quizzes -1
Duration -1 hours
30-days Money-Back Guarantee
Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.
Course Description
It is very important that we are able to manage difficult conversations within the workplace. For employees, it can help to strengthen bonds within the team, and increase feelings of being valued. For the organisation, it can help increase productivity and assist in creating an open, positive company culture. Having rules and policies is important within every organisation, and having difficult conversations are an important part of making sure that these are respected and taken seriously.
In this course, we will look at why we need to be able to have difficult conversations within the workplace. We'll look at the most common reasons people avoid having these discussions, and important points to cover to ensure we can manage difficult conversations going forward.
Goals
What will you learn in this course:
In this course, we'll cover:
• What is a difficult conversation? We'll break down what is meant by this phrase.
• Why do we avoid difficult conversations? We'll look at the evidence showing the most common reasons for avoidance.
• Why is it important to have difficult conversations? We'll look at why it's vital to have these discussions in our organisation.
• How to handle difficult conversations - we'll look at what you can do to prepare yourself for these dialogues.
• Using the T.A.L.K Framework - we'll look at this simple, highly effective, process, which will help to keep you on track.
• 10 Keys to a productive conversation - we'll look at important points to be aware of.
• Things to avoid during conversations - we'll look at things to steer clear of during these difficult discussions.
Prerequisites
What are the prerequisites for this course?
No experience needed. You will learn everything you need to know.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction to 'Managing Difficult Conversations in the Workplace'
3 Lectures
-
What is a Difficult Conversation?
07:43
07:43
-
Why do we Avoid Difficult Conversations?
04:43
04:43
-
Why is it Important to Have Difficult Conversations?
04:26
04:26
How to Manage Difficult Conversations
6 Lectures
Instructor Details
George Whitaker
Course Certificate
Use your certificate to make a career change or to advance in your current career.
Our students work
with the Best
Related Video Courses
View MoreAnnual Membership
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses
Subscribe now
Online Certifications
Master prominent technologies at full length and become a valued certified professional.
Explore Now