Key Performance Indicators KPI

person icon Mr Ijaz Hussain

Key Performance Indicators KPI

kpi, key performance indicators certificate course

updated on icon Updated on Nov, 2023

language icon Language - English

person icon Mr Ijaz Hussain

architecture icon Quality Assurance,Development,Data Science,Quality Management

Lectures -7

Resources -5

Duration -44 mins


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Course Description

KPI stands for Key Performance Indicator. KPIs are metrics that measure the performance of a business or organization. They are used to track progress towards goals and objectives, and can be used to measure performance in areas such as customer satisfaction, operational efficiency, and financial performance. In this course, you will learn about setting and tracking KPIs, understanding the importance of KPIs, and using KPIs to measure performance. You will also learn about different types of KPIs and how to use them to track progress towards goals and objectives. Additionally, you may learn about how to compare performance between teams, departments, and organizations, as well as how to use KPIs to identify areas of improvement.


What will you learn in this course:

  • Define: Key Performance Indicators KPI role in an Organization

  • What is Metrics?

  • What is KRI?

  • How to set a KPI or KRI?

  • How to use KPI for Improvement?


What are the prerequisites for this course?

  • NA
Key Performance Indicators KPI


Check out the detailed breakdown of what’s inside the course

Part A
5 Lectures
  • play icon KPI introduction 00:26 00:26
  • play icon Metrics 14:36 14:36
  • play icon KPI 13:08 13:08
  • play icon KRI 09:39 09:39
  • play icon KPI VS KRI 03:12 03:12
Part B
1 Lectures
1 Lectures

Instructor Details

Mr Ijaz Hussain

Mr Ijaz Hussain

I am a senior Pharmacist and ISO 9001:2015 QMS Certified lead Auditor having more than 16 years of working experience currently working as a Quality and Medication safety supervisor in a leading military hospital, I am here to share my experience and expertise. As a highly skilled and accomplished Senior pharmacist with comprehensive experience collaborating with Health teams, managing daily operations, and ensuring optimal levels of regulatory compliance and patient service and support, I am prepared to significantly contribute to Health Service Pharmacy’s goals and objectives.

My background includes key experience and success in fast-paced, Patient oriented Health environments. From communicating effectively with cross-functional staff and recommending process improvements to driving quality assurance and counseling patients on medications and drug therapy programs, I excel at prioritizing tasks, collaborating with multidisciplinary teams, and developing effective communication and organizational procedures.

As a senior Pharmacist I am working as a mentor for the juniors of my department also play a role of preceptor for University students come to us for training and internship

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