ITIL V3 Foundation

Simply Easy Learning

Created by Shakthi Swaroop, Last Updated 05-Sep-2019, Language:English

Description

This course will divide the IT framework into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.

Audience

This tutorial has been prepared for the students or beginners to understand the concepts quickly with real time examples. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc.

Course Content

ITIL Introduction and History

4 Lectures 00:11:34
- ITIL Introduction and History
  
  00:00:46
- Evolution of ITIL
  
  Preview
  
  00:02:31
- Standard Based on ITIL
  
  00:03:34
- ITIL V3 Life Cycle Approach
  
  00:04:43
ITIL Basic Concepts

4 Lectures 00:17:21
- ITIL Basic Concepts
  
  00:09:39
- RACI and PDCA
  
  00:03:31
- Compliance and Governance
  
  00:02:22
- ITIL Process and Positions
  
  00:01:49
Service Strategy

1 Lectures 00:07:33
- Service Strategy
  
  00:07:33
Demand Management

7 Lectures 00:24:00
- Demand Management
  
  00:02:12
- Key Concepts Core Services Vs Supporting Service
  
  00:04:11
- Pattern of Business Activity and User Profile
  
  00:03:57
- SP Vs SLP
  
  00:01:50
- Business Relationship Management
  
  Preview
  
  00:01:19
- Demand Management - Metrics Roles and Responsibilities
  
  00:01:31
- Real Time Example
  
  00:09:00
Service Portfolio

4 Lectures 00:06:45
- Service Portfolio Management
  
  00:01:39
- Service Portfolio and Service Portfolio Structure
  
  00:01:50
- Service Portfolio Activities
  
  00:01:45
- Service Portfolio - Metrics Roles and Responsibilities
  
  00:01:31
Financial Management

9 Lectures 00:20:50
- Financial Management
  
  00:02:18
- Financial Management - Key Concepts
  
  00:01:24
- Service Valuation
  
  00:01:59
- Service Investment Analysis
  
  00:01:24
- Accounting
  
  00:02:13
- Cost Units & Cost Categories - Types
  
  00:02:28
- Business Case
  
  Preview
  
  00:02:52
- Business Impact Analysis & Activities
  
  00:03:12
- Financial Management - Metrics Roles and Responsibilities
  
  00:03:00
Service Design

4 Lectures 00:10:14
- Service Design Activities
  
  00:02:23
- Service Catalog Management
  
  00:01:43
- Service Design - Key Concepts
  
  00:03:44
- Service Design - Metrics Roles and Responsibilities
  
  00:02:24
Service Level management

4 Lectures 00:11:09
- Service Level management
  
  00:02:49
- Service Level management - Key Concepts
  
  00:02:00
- Elements of SLA
  
  00:03:24
- Service Level management - Metrics Roles and Responsibilities
  
  00:02:56
Availability Management

4 Lectures 00:11:02
- Availability Management
  
  00:01:47
- Availability Management - Key Concepts
  
  00:04:33
- Availability Metrics
  
  00:02:59
- Availability Management - Metrics Roles and Responsibilities
  
  00:01:43
Capacity Management

3 Lectures 00:06:20
- Capacity Management
  
  Preview
  
  00:01:06
- Capacity Management - Key Concepts
  
  00:03:57
- Capacity Management - Metrics Roles and Responsibilities
  
  00:01:17
Supplier Management

3 Lectures 00:04:45
- Supplier Management
  
  00:01:00
- Supplier Management - Key Concepts
  
  00:01:58
- Supplier Management - Metrics Roles and Responsibilities
  
  00:01:47
Information Security Management

3 Lectures 00:06:16
- Information Security Management
  
  00:01:12
- Information Security Management - Key Concepts
  
  00:02:56
- Information Security Management - Metrics Roles and Responsibilities
  
  00:02:08
Service Continuity Management

4 Lectures 00:10:35
- Service Continuity Management
  
  00:02:16
- Service Continuity Management - Key Concepts
  
  00:02:11
- Life Cycle Approach to ITSCM
  
  00:04:44
- Service Continuity Management - Metrics Roles and Responsibilities
  
  00:01:24
Service Transition

5 Lectures 00:17:19
- Service Transition
  
  Preview
  
  00:03:05
- Service Asset and Configuration Management
  
  00:02:54
- Service Transition - Key Concepts
  
  00:03:49
- Service Transition - Activities
  
  00:05:36
- Service Transition - Metrics Roles and Responsibilities
  
  00:01:55
Change Management

6 Lectures 00:15:12
- Change Management
  
  00:02:12
- Scope of Change Management
  
  00:01:39
- Change Types
  
  00:04:08
- Change Advisory Board
  
  00:02:46
- Change Management Activities
  
  00:01:36
- Change Management - Metrics Roles And Responsibilities
  
  00:02:51
Release and Deployment Management

4 Lectures 00:09:31
- Release and Deployment Management
  
  00:01:16
- Release and Deployment Management - Key Concepts
  
  00:04:01
- Deployment Methods and Objectives
  
  00:02:18
- Release and Deployment Management - Metrics Roles and Responsibilities
  
  00:01:56
Service Operation

10 Lectures 00:21:49
- Service Operation
  
  Preview
  
  00:01:58
- Service Desk
  
  00:02:17
- Service Operation - Key Concepts
  
  00:02:10
- Central Service Desk
  
  00:01:42
- Local or Distributed Service Desk
  
  00:02:01
- Virtual Service Desk
  
  00:03:06
- Follow the Sun Mode
  
  00:01:33
- Specialized Service Desk
  
  00:01:49
- Skills and Activities
  
  00:02:38
- Service Operation - Metrics Roles and Responsibilities
  
  00:02:35
Event Management

3 Lectures 00:08:30
- Event Management
  
  00:02:24
- Types of Event and Activities
  
  00:03:28
- Event Management - Metrics Roles and Responsibilities
  
  00:02:38
Incident Management

7 Lectures 00:23:33
- Incident Management
  
  00:04:22
- Incident Detection and Recording
  
  Preview
  
  00:02:31
- Classification Prioritization and Initial Support
  
  00:02:54
- Investigation and Diagnosis
  
  00:02:29
- Resolution and Recovery
  
  00:03:47
- Incident Closure
  
  00:03:46
- Incident Management - Metrics Roles and Responsibilities
  
  00:03:44
Problem Management

3 Lectures 00:07:18
- Problem Management
  
  00:02:59
- Problem Management Types
  
  00:01:16
- Problem Management - Metrics Roles and Responsibilities
  
  00:03:03
Request Fulfilment

3 Lectures 00:05:52
- Request Fulfilment
  
  00:02:12
- Request Fulfilment - Key Concepts
  
  00:02:24
- Request Fulfilment - Metrics Roles And Responsibilities
  
  00:01:16
Access Management

3 Lectures 00:06:31
- Access Management
  
  00:03:06
- Access Management - Activities
  
  00:01:57
- Access Management - Metrics Roles and Responsibilities
  
  00:01:28
IT Operations Management

3 Lectures 00:08:24
- IT Operations Management
  
  00:02:57
- Technical Management Function
  
  00:02:49
- Application Management Function
  
  00:02:38
Continual Service Improvement

4 Lectures 00:15:33
- Continual Service Improvement
  
  00:01:44
- Continual Service Improvement - Key Concepts
  
  00:04:37
- 7 Step Improvement Process
  
  00:06:39
- Continual Service Improvement - Metrics Roles and Responsibilities
  
  00:02:33
Real Time Example

12 Lectures 00:43:44
- Service Catalogue Management Example
  
  Preview
  
  00:05:54
- Service Portfolio Management Example
  
  00:04:33
- Financial Management Example
  
  00:04:12
- Service Level Management Example
  
  00:03:20
- Availability Management Example
  
  00:02:58
- Capacity Management Example
  
  00:04:25
- Supplier Management Example
  
  00:03:29
- Information Security Management Example
  
  00:03:17
- IT Service Continuity Management Example
  
  00:03:36
- Service Asset & Configuration Management Example
  
  00:03:35
- Change Management Example
  
  00:02:42
- Release and Deployment Management Example
  
  00:01:43

Shakthi Swaroop

Shakthi Swaroop Raayudu has 8+ Years of experience in Infrastructure Services & Datacenter Environment. He has 6+ years corporate training experience on ITIL, Networks, Backup & Storage. He has certifications in ITIL, CCNA (Routing & Switching) and CCNA Security.