ITIL V3 Foundation

Simply Easy Learning

Created by Shakthi Swaroop, Last Updated 05-Sep-2019 , Language: English

Description

This course will divide the IT framework into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.

Audience

This tutorial has been prepared for the students or beginners to understand the concepts quickly with real time examples. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc.

Course Content

ITIL Introduction and History
- ITIL Introduction and History
  00:00:46
- Evolution of ITIL
  00:02:31
  Preview
- Standard Based on ITIL
  00:03:34
- ITIL V3 Life Cycle Approach
  00:04:43
ITIL Basic Concepts
- ITIL Basic Concepts
  00:09:39
- RACI and PDCA
  00:03:31
- Compliance and Governance
  00:02:22
- ITIL Process and Positions
  00:01:49
Service Strategy
- Service Strategy
  00:07:33
Demand Management
- Demand Management
  00:02:12
- Key Concepts Core Services Vs Supporting Service
  00:04:11
- Pattern of Business Activity and User Profile
  00:03:57
- SP Vs SLP
  00:01:50
- Business Relationship Management
  00:01:19
  Preview
- Demand Management - Metrics Roles and Responsibilities
  00:01:31
- Real Time Example
  00:09:00
Service Portfolio
- Service Portfolio Management
  00:01:39
- Service Portfolio and Service Portfolio Structure
  00:01:50
- Service Portfolio Activities
  00:01:45
- Service Portfolio - Metrics Roles and Responsibilities
  00:01:31
Financial Management
- Financial Management
  00:02:18
- Financial Management - Key Concepts
  00:01:24
- Service Valuation
  00:01:59
- Service Investment Analysis
  00:01:24
- Accounting
  00:02:13
- Cost Units & Cost Categories - Types
  00:02:28
- Business Case
  00:02:52
  Preview
- Business Impact Analysis & Activities
  00:03:12
- Financial Management - Metrics Roles and Responsibilities
  00:03:00
Service Design
- Service Design Activities
  00:02:23
- Service Catalog Management
  00:01:43
- Service Design - Key Concepts
  00:03:44
- Service Design - Metrics Roles and Responsibilities
  00:02:24
Service Level management
- Service Level management
  00:02:49
- Service Level management - Key Concepts
  00:02:00
- Elements of SLA
  00:03:24
- Service Level management - Metrics Roles and Responsibilities
  00:02:56
Availability Management
- Availability Management
  00:01:47
- Availability Management - Key Concepts
  00:04:33
- Availability Metrics
  00:02:59
- Availability Management - Metrics Roles and Responsibilities
  00:01:43
Capacity Management
- Capacity Management
  00:01:06
  Preview
- Capacity Management - Key Concepts
  00:03:57
- Capacity Management - Metrics Roles and Responsibilities
  00:01:17
Supplier Management
- Supplier Management
  00:01:00
- Supplier Management - Key Concepts
  00:01:58
- Supplier Management - Metrics Roles and Responsibilities
  00:01:47
Information Security Management
- Information Security Management
  00:01:12
- Information Security Management - Key Concepts
  00:02:56
- Information Security Management - Metrics Roles and Responsibilities
  00:02:08
Service Continuity Management
- Service Continuity Management
  00:02:16
- Service Continuity Management - Key Concepts
  00:02:11
- Life Cycle Approach to ITSCM
  00:04:44
- Service Continuity Management - Metrics Roles and Responsibilities
  00:01:24
Service Transition
- Service Transition
  00:03:05
  Preview
- Service Asset and Configuration Management
  00:02:54
- Service Transition - Key Concepts
  00:03:49
- Service Transition - Activities
  00:05:36
- Service Transition - Metrics Roles and Responsibilities
  00:01:55
Change Management
- Change Management
  00:02:12
- Scope of Change Management
  00:01:39
- Change Types
  00:04:08
- Change Advisory Board
  00:02:46
- Change Management Activities
  00:01:36
- Change Management - Metrics Roles And Responsibilities
  00:02:51
Release and Deployment Management
- Release and Deployment Management
  00:01:16
- Release and Deployment Management - Key Concepts
  00:04:01
- Deployment Methods and Objectives
  00:02:18
- Release and Deployment Management - Metrics Roles and Responsibilities
  00:01:56
Service Operation
- Service Operation
  00:01:58
  Preview
- Service Desk
  00:02:17
- Service Operation - Key Concepts
  00:02:10
- Central Service Desk
  00:01:42
- Local or Distributed Service Desk
  00:02:01
- Virtual Service Desk
  00:03:06
- Follow the Sun Mode
  00:01:33
- Specialized Service Desk
  00:01:49
- Skills and Activities
  00:02:38
- Service Operation - Metrics Roles and Responsibilities
  00:02:35
Event Management
- Event Management
  00:02:24
- Types of Event and Activities
  00:03:28
- Event Management - Metrics Roles and Responsibilities
  00:02:38
Incident Management
- Incident Management
  00:04:22
- Incident Detection and Recording
  00:02:31
  Preview
- Classification Prioritization and Initial Support
  00:02:54
- Investigation and Diagnosis
  00:02:29
- Resolution and Recovery
  00:03:47
- Incident Closure
  00:03:46
- Incident Management - Metrics Roles and Responsibilities
  00:03:44
Problem Management
- Problem Management
  00:02:59
- Problem Management Types
  00:01:16
- Problem Management - Metrics Roles and Responsibilities
  00:03:03
Request Fulfilment
- Request Fulfilment
  00:02:12
- Request Fulfilment - Key Concepts
  00:02:24
- Request Fulfilment - Metrics Roles and Responsibilities
  00:01:16
Access Management
- Access Management
  00:03:06
- Access Management - Activities
  00:01:57
- Access Management - Metrics Roles and Responsibilities
  00:01:28
IT Operations Management
- IT Operations Management
  00:02:57
- Technical Management Function
  00:02:49
- Application Management Function
  00:02:38
Continual Service Improvement
- Continual Service Improvement
  00:01:44
- Continual Service Improvement - Key Concepts
  00:04:37
- 7 Step Improvement Process
  00:06:39
- Continual Service Improvement - Metrics Roles and Responsibilities
  00:02:33
Real Time Example
- Service Catalogue Management Example
  00:05:54
  Preview
- Service Portfolio Management Example
  00:04:33
- Financial Management Example
  00:04:12
- Service Level Management Example
  00:03:20
- Availability Management Example
  00:02:58
- Capacity Management Example
  00:04:25
- Supplier Management Example
  00:03:29
- Information Security Management Example
  00:03:17
- Service Asset & Configuration Management Example
  00:03:35
- Change Management Example
  00:02:42
- Release and Deployment Management Example
  00:01:43
- IT Service Continuity Management Example
  00:03:36