ITIL V3 Foundation
Created by Shakthi Swaroop, Last Updated 05-Sep-2019, Language:English
ITIL V3 Foundation
Simply Easy Learning
Created by Shakthi Swaroop, Last Updated 05-Sep-2019, Language:English
Description
This course will divide the IT framework into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.
Audience
This tutorial has been prepared for the students or beginners to understand the concepts quickly with real time examples. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc.
Course Content
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ITIL Introduction and History
4 Lectures 00:11:34-
ITIL Introduction and History
00:00:46 -
Evolution of ITIL
Preview00:02:31 -
Standard Based on ITIL
Preview00:03:34 -
ITIL V3 Life Cycle Approach
Preview00:04:43
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ITIL Basic Concepts
4 Lectures 00:17:21-
ITIL Basic Concepts
Preview00:09:39 -
RACI and PDCA
00:03:31 -
Compliance and Governance
00:02:22 -
ITIL Process and Positions
00:01:49
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Service Strategy
1 Lectures 00:07:33-
Service Strategy
00:07:33
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Demand Management
7 Lectures 00:24:00-
Demand Management
00:02:12 -
Key Concepts Core Services Vs Supporting Service
00:04:11 -
Pattern of Business Activity and User Profile
00:03:57 -
SP Vs SLP
00:01:50 -
Business Relationship Management
Preview00:01:19 -
Demand Management - Metrics Roles and Responsibilities
00:01:31 -
Real Time Example
00:09:00
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Service Portfolio
4 Lectures 00:06:45-
Service Portfolio Management
00:01:39 -
Service Portfolio and Service Portfolio Structure
00:01:50 -
Service Portfolio Activities
00:01:45 -
Service Portfolio - Metrics Roles and Responsibilities
00:01:31
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Financial Management
9 Lectures 00:20:50-
Financial Management
00:02:18 -
Financial Management - Key Concepts
00:01:24 -
Service Valuation
00:01:59 -
Service Investment Analysis
00:01:24 -
Accounting
00:02:13 -
Cost Units & Cost Categories - Types
00:02:28 -
Business Case
Preview00:02:52 -
Business Impact Analysis & Activities
00:03:12 -
Financial Management - Metrics Roles and Responsibilities
00:03:00
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Service Design
4 Lectures 00:10:14-
Service Design Activities
00:02:23 -
Service Catalog Management
00:01:43 -
Service Design - Key Concepts
00:03:44 -
Service Design - Metrics Roles and Responsibilities
00:02:24
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Service Level management
4 Lectures 00:11:09-
Service Level management
00:02:49 -
Service Level management - Key Concepts
00:02:00 -
Elements of SLA
00:03:24 -
Service Level management - Metrics Roles and Responsibilities
00:02:56
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Availability Management
4 Lectures 00:11:02-
Availability Management
00:01:47 -
Availability Management - Key Concepts
00:04:33 -
Availability Metrics
00:02:59 -
Availability Management - Metrics Roles and Responsibilities
00:01:43
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Capacity Management
3 Lectures 00:06:20-
Capacity Management
Preview00:01:06 -
Capacity Management - Key Concepts
00:03:57 -
Capacity Management - Metrics Roles and Responsibilities
00:01:17
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Supplier Management
3 Lectures 00:04:45-
Supplier Management
00:01:00 -
Supplier Management - Key Concepts
00:01:58 -
Supplier Management - Metrics Roles and Responsibilities
00:01:47
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Information Security Management
3 Lectures 00:06:16-
Information Security Management
00:01:12 -
Information Security Management - Key Concepts
00:02:56 -
Information Security Management - Metrics Roles and Responsibilities
00:02:08
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Service Continuity Management
4 Lectures 00:10:35-
Service Continuity Management
00:02:16 -
Service Continuity Management - Key Concepts
00:02:11 -
Life Cycle Approach to ITSCM
00:04:44 -
Service Continuity Management - Metrics Roles and Responsibilities
00:01:24
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Service Transition
5 Lectures 00:17:19-
Service Transition
Preview00:03:05 -
Service Asset and Configuration Management
00:02:54 -
Service Transition - Key Concepts
00:03:49 -
Service Transition - Activities
00:05:36 -
Service Transition - Metrics Roles and Responsibilities
00:01:55
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Change Management
6 Lectures 00:15:12-
Change Management
00:02:12 -
Scope of Change Management
00:01:39 -
Change Types
00:04:08 -
Change Advisory Board
00:02:46 -
Change Management Activities
00:01:36 -
Change Management - Metrics Roles And Responsibilities
00:02:51
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Release and Deployment Management
4 Lectures 00:09:31-
Release and Deployment Management
00:01:16 -
Release and Deployment Management - Key Concepts
00:04:01 -
Deployment Methods and Objectives
00:02:18 -
Release and Deployment Management - Metrics Roles and Responsibilities
00:01:56
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Service Operation
10 Lectures 00:21:49-
Service Operation
Preview00:01:58 -
Service Desk
00:02:17 -
Service Operation - Key Concepts
00:02:10 -
Central Service Desk
00:01:42 -
Local or Distributed Service Desk
00:02:01 -
Virtual Service Desk
00:03:06 -
Follow the Sun Mode
00:01:33 -
Specialized Service Desk
00:01:49 -
Skills and Activities
00:02:38 -
Service Operation - Metrics Roles and Responsibilities
00:02:35
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Event Management
3 Lectures 00:08:30-
Event Management
00:02:24 -
Types of Event and Activities
00:03:28 -
Event Management - Metrics Roles and Responsibilities
00:02:38
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Incident Management
7 Lectures 00:23:33-
Incident Management
00:04:22 -
Incident Detection and Recording
Preview00:02:31 -
Classification Prioritization and Initial Support
00:02:54 -
Investigation and Diagnosis
00:02:29 -
Resolution and Recovery
00:03:47 -
Incident Closure
00:03:46 -
Incident Management - Metrics Roles and Responsibilities
00:03:44
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Problem Management
3 Lectures 00:07:18-
Problem Management
00:02:59 -
Problem Management Types
00:01:16 -
Problem Management - Metrics Roles and Responsibilities
00:03:03
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Request Fulfilment
3 Lectures 00:05:52-
Request Fulfilment
00:02:12 -
Request Fulfilment - Key Concepts
00:02:24 -
Request Fulfilment - Metrics Roles And Responsibilities
00:01:16
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Access Management
3 Lectures 00:06:31-
Access Management
00:03:06 -
Access Management - Activities
00:01:57 -
Access Management - Metrics Roles and Responsibilities
00:01:28
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IT Operations Management
3 Lectures 00:08:24-
IT Operations Management
00:02:57 -
Technical Management Function
00:02:49 -
Application Management Function
00:02:38
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Continual Service Improvement
4 Lectures 00:15:33-
Continual Service Improvement
00:01:44 -
Continual Service Improvement - Key Concepts
00:04:37 -
7 Step Improvement Process
00:06:39 -
Continual Service Improvement - Metrics Roles and Responsibilities
00:02:33
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Real Time Example
12 Lectures 00:43:44-
Service Catalogue Management Example
Preview00:05:54 -
Service Portfolio Management Example
00:04:33 -
Financial Management Example
00:04:12 -
Service Level Management Example
00:03:20 -
Availability Management Example
00:02:58 -
Capacity Management Example
00:04:25 -
Supplier Management Example
00:03:29 -
Information Security Management Example
00:03:17 -
IT Service Continuity Management Example
00:03:36 -
Service Asset & Configuration Management Example
00:03:35 -
Change Management Example
00:02:42 -
Release and Deployment Management Example
00:01:43
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Shakthi Swaroop
Shakthi Swaroop Raayudu has 8+ Years of experience in Infrastructure Services & Datacenter Environment. He has 6+ years corporate training experience on ITIL, Networks, Backup & Storage. He has certifications in ITIL, CCNA (Routing & Switching) and CCNA Security.