- ITIL Introduction and History
- Basic Concepts
- Service Strategy
- Demand Management
- Service Portfolio
- Financial Management
- Service Design
- Service Level management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- Service Continuity Management
- Service Transition
- Change Management
- Release and Deployment Management
- Service Operation
- Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Management
- IT Operations Management
- Continual Service Improvement
- Real Time Examples
- Service Catalogue Management Example
- Service Portfolio Management Example
- Financial Management Example
- Service Level Management Example
- Availability Management Example
- Capacity Management Example
- Supplier Management Example
- Information Security Management Example
- IT Service Continuity Management Example
- Service Asset & Configuration Management Example
- Change Management Example
- Release and Deployment Management Example
Whiteboard
ITIL V3 Foundation
This course will divide the IT framework into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.
Audience
This tutorial has been prepared for the students or beginners to understand the concepts quickly with real time examples. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc.
Instructor
Shakthi Swaroop Raayudu has 8+ Years of experience in Infrastructure Services & Datacenter Environment. He has 6+ years corporate training experience on ITIL, Networks, Backup & Storage. He has certifications in ITIL, CCNA (Routing & Switching) and CCNA Security.
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