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ITIL V3 Foundation

Simply Easy Learning

Created by Shakthi Swaroop, Last Updated 05-Sep-2019, Language:English

Description

This course will divide the IT framework into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.

Audience

This tutorial has been prepared for the students or beginners to understand the concepts quickly with real time examples. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc.

Course Content

  • ITIL Introduction and History 4 Lectures 00:11:34

    • ITIL Introduction and History

      00:00:46

    • Evolution of ITIL

      Preview
      00:02:31

    • Standard Based on ITIL

      00:03:34

    • ITIL V3 Life Cycle Approach

      00:04:43
  • ITIL Basic Concepts 4 Lectures 00:17:21

    • ITIL Basic Concepts

      00:09:39

    • RACI and PDCA

      00:03:31

    • Compliance and Governance

      00:02:22

    • ITIL Process and Positions

      00:01:49
  • Service Strategy 1 Lectures 00:07:33

    • Service Strategy

      00:07:33
  • Demand Management 7 Lectures 00:24:00

    • Demand Management

      00:02:12

    • Key Concepts Core Services Vs Supporting Service

      00:04:11

    • Pattern of Business Activity and User Profile

      00:03:57

    • SP Vs SLP

      00:01:50

    • Business Relationship Management

      Preview
      00:01:19

    • Demand Management - Metrics Roles and Responsibilities

      00:01:31

    • Real Time Example

      00:09:00
  • Service Portfolio 4 Lectures 00:06:45

    • Service Portfolio Management

      00:01:39

    • Service Portfolio and Service Portfolio Structure

      00:01:50

    • Service Portfolio Activities

      00:01:45

    • Service Portfolio - Metrics Roles and Responsibilities

      00:01:31
  • Financial Management 9 Lectures 00:20:50

    • Financial Management

      00:02:18

    • Financial Management - Key Concepts

      00:01:24

    • Service Valuation

      00:01:59

    • Service Investment Analysis

      00:01:24

    • Accounting

      00:02:13

    • Cost Units & Cost Categories - Types

      00:02:28

    • Business Case

      Preview
      00:02:52

    • Business Impact Analysis & Activities

      00:03:12

    • Financial Management - Metrics Roles and Responsibilities

      00:03:00
  • Service Design 4 Lectures 00:10:14

    • Service Design Activities

      00:02:23

    • Service Catalog Management

      00:01:43

    • Service Design - Key Concepts

      00:03:44

    • Service Design - Metrics Roles and Responsibilities

      00:02:24
  • Service Level management 4 Lectures 00:11:09

    • Service Level management

      00:02:49

    • Service Level management - Key Concepts

      00:02:00

    • Elements of SLA

      00:03:24

    • Service Level management - Metrics Roles and Responsibilities

      00:02:56
  • Availability Management 4 Lectures 00:11:02

    • Availability Management

      00:01:47

    • Availability Management - Key Concepts

      00:04:33

    • Availability Metrics

      00:02:59

    • Availability Management - Metrics Roles and Responsibilities

      00:01:43
  • Capacity Management 3 Lectures 00:06:20

    • Capacity Management

      Preview
      00:01:06

    • Capacity Management - Key Concepts

      00:03:57

    • Capacity Management - Metrics Roles and Responsibilities

      00:01:17
  • Supplier Management 3 Lectures 00:04:45

    • Supplier Management

      00:01:00

    • Supplier Management - Key Concepts

      00:01:58

    • Supplier Management - Metrics Roles and Responsibilities

      00:01:47
  • Information Security Management 3 Lectures 00:06:16

    • Information Security Management

      00:01:12

    • Information Security Management - Key Concepts

      00:02:56

    • Information Security Management - Metrics Roles and Responsibilities

      00:02:08
  • Service Continuity Management 4 Lectures 00:10:35

    • Service Continuity Management

      00:02:16

    • Service Continuity Management - Key Concepts

      00:02:11

    • Life Cycle Approach to ITSCM

      00:04:44

    • Service Continuity Management - Metrics Roles and Responsibilities

      00:01:24
  • Service Transition 5 Lectures 00:17:19

    • Service Transition

      Preview
      00:03:05

    • Service Asset and Configuration Management

      00:02:54

    • Service Transition - Key Concepts

      00:03:49

    • Service Transition - Activities

      00:05:36

    • Service Transition - Metrics Roles and Responsibilities

      00:01:55
  • Change Management 6 Lectures 00:15:12

    • Change Management

      00:02:12

    • Scope of Change Management

      00:01:39

    • Change Types

      00:04:08

    • Change Advisory Board

      00:02:46

    • Change Management Activities

      00:01:36

    • Change Management - Metrics Roles And Responsibilities

      00:02:51
  • Release and Deployment Management 4 Lectures 00:09:31

    • Release and Deployment Management

      00:01:16

    • Release and Deployment Management - Key Concepts

      00:04:01

    • Deployment Methods and Objectives

      00:02:18

    • Release and Deployment Management - Metrics Roles and Responsibilities

      00:01:56
  • Service Operation 10 Lectures 00:21:49

    • Service Operation

      Preview
      00:01:58

    • Service Desk

      00:02:17

    • Service Operation - Key Concepts

      00:02:10

    • Central Service Desk

      00:01:42

    • Local or Distributed Service Desk

      00:02:01

    • Virtual Service Desk

      00:03:06

    • Follow the Sun Mode

      00:01:33

    • Specialized Service Desk

      00:01:49

    • Skills and Activities

      00:02:38

    • Service Operation - Metrics Roles and Responsibilities

      00:02:35
  • Event Management 3 Lectures 00:08:30

    • Event Management

      00:02:24

    • Types of Event and Activities

      00:03:28

    • Event Management - Metrics Roles and Responsibilities

      00:02:38
  • Incident Management 7 Lectures 00:23:33

    • Incident Management

      00:04:22

    • Incident Detection and Recording

      Preview
      00:02:31

    • Classification Prioritization and Initial Support

      00:02:54

    • Investigation and Diagnosis

      00:02:29

    • Resolution and Recovery

      00:03:47

    • Incident Closure

      00:03:46

    • Incident Management - Metrics Roles and Responsibilities

      00:03:44
  • Problem Management 3 Lectures 00:07:18

    • Problem Management

      00:02:59

    • Problem Management Types

      00:01:16

    • Problem Management - Metrics Roles and Responsibilities

      00:03:03
  • Request Fulfilment 3 Lectures 00:05:52

    • Request Fulfilment

      00:02:12

    • Request Fulfilment - Key Concepts

      00:02:24

    • Request Fulfilment - Metrics Roles and Responsibilities

      00:01:16
  • Access Management 3 Lectures 00:06:31

    • Access Management

      00:03:06

    • Access Management - Activities

      00:01:57

    • Access Management - Metrics Roles and Responsibilities

      00:01:28
  • IT Operations Management 3 Lectures 00:08:24

    • IT Operations Management

      00:02:57

    • Technical Management Function

      00:02:49

    • Application Management Function

      00:02:38
  • Continual Service Improvement 4 Lectures 00:15:33

    • Continual Service Improvement

      00:01:44

    • Continual Service Improvement - Key Concepts

      00:04:37

    • 7 Step Improvement Process

      00:06:39

    • Continual Service Improvement - Metrics Roles and Responsibilities

      00:02:33
  • Real Time Example 12 Lectures 00:43:44

    • Service Catalogue Management Example

      Preview
      00:05:54

    • Service Portfolio Management Example

      00:04:33

    • Financial Management Example

      00:04:12

    • Service Level Management Example

      00:03:20

    • Availability Management Example

      00:02:58

    • Capacity Management Example

      00:04:25

    • Supplier Management Example

      00:03:29

    • Information Security Management Example

      00:03:17

    • IT Service Continuity Management Example

      00:03:36

    • Service Asset & Configuration Management Example

      00:03:35

    • Change Management Example

      00:02:42

    • Release and Deployment Management Example

      00:01:43

Shakthi Swaroop

Shakthi Swaroop Raayudu has 8+ Years of experience in Infrastructure Services & Datacenter Environment. He has 6+ years corporate training experience on ITIL, Networks, Backup & Storage. He has certifications in ITIL, CCNA (Routing & Switching) and CCNA Security.