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IT Service Management with ITIL 4 Foundation Course

person icon SAMIR FARAJ

4

IT Service Management with ITIL 4 Foundation Course

Elevate Your IT Service Management Skills with ITIL 4 Foundation

updated on icon Updated on May, 2024

language icon Language - English

person icon SAMIR FARAJ

category icon ITIL Certification,Service,Customer services

Lectures -87

Resources -4

Quizzes -8

Duration -6.5 hours

4

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Course Description

Not Affiliated with or Endorsed by AXELOS

Non-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.

See Legal Disclaimer Lecture

Foundations of IT Service Management: ITIL 4 Foundation UNOFFICIAL Course - Elevate Your IT Service Management Skills with the Latest ITIL Framework.


Are you ready to enhance your IT service management skills? 

This comprehensive training program covers the latest ITIL 4 framework, an industry-leading approach for agile and flexible IT service management. You'll gain insights into the core concepts and principles of ITIL 4 and learn how to apply them within your organization. Real-world examples, scenarios, and case studies are used throughout the course to provide practical context and facilitate understanding.

All levels of IT professionals, from entry-level to experienced IT service managers, should take the course. Everything you require to enhance your IT service management procedures or get ready for the IT Service Management with ITIL 4 Foundation certification exam is covered in this UNOFFICIAL course.


In this course, you will learn about:

  • Aligning business and IT through the ITIL 4 service value system

  • Understanding the interdependence of the four service management dimensions

  • Key ITIL 4 practices, such as change management, problem solving, and incident management

  • Implementing ITIL 4 in your organization and measuring its success

I will guide you through the material using real-world examples and hands-on exercises. They have years of experience in IT service management.


Who should take this course?

  1. Students seeking basic to intermediate knowledge of the ITIL framework

  2. Professionals aiming to learn how their organizations can utilize the ITIL framework to enhance IT service management

  3. IT professionals and others working in organizations using ITIL, who need to understand the framework for ongoing service improvement

  4. Individuals interested in learning about the ITIL framework and its applications in the IT industry

  5. IT professionals looking to implement ITIL 4 practices effectively in their work and those preparing for the ITIL 4 Foundation certification exam


This course is also ideal for professionals preparing for the ITIL 4 Foundation certification exam. By providing comprehensive coverage of essential concepts and practices, it helps candidates gain the knowledge and confidence needed to succeed in the exam and advance their careers in IT service management.

Goals

What will you learn in this course:

  1. Understand ITIL 4 Framework: Gain a deep understanding of the ITIL 4 framework, including its core concepts and principles.

  2. Align Business and IT: Learn how to align business objectives with IT services through the ITIL 4 service value system.

  3. Service Management Dimensions: Comprehend the interdependence of the four service management dimensions within ITIL 4.

  4. Key ITIL 4 Practices: Master essential ITIL 4 practices, including change management, problem-solving, and incident management.

  5. Implementation Skills: Acquire the skills to effectively implement ITIL 4 practices within your organization.

  6. Measurement of Success: Learn how to measure the success of ITIL 4 implementation and its impact on service management.

  7. Real-World Application: Apply ITIL 4 concepts in real-world scenarios through practical examples, case studies, and hands-on exercises.

  8. Audience Knowledge: Cater to a diverse audience, from entry-level IT professionals to experienced IT service managers, seeking to enhance their IT service management skills.

  9. Certification Preparation: Prepare individuals for the ITIL 4 Foundation certification exam by covering all the necessary material and providing the knowledge and confidence needed to succeed.

  10. Continuous Improvement: Equip professionals with the tools and knowledge required for ongoing service improvement using ITIL 4 practices.

  11. Broad Audience: Serve the needs of students, professionals, and IT practitioners interested in ITIL framework and its applications in the IT industry.

  12. Enhance Career Opportunities: Help individuals advance their careers in IT service management by providing comprehensive coverage of essential ITIL 4 concepts and practices.

Please note that this is an UNOFFICIAL course and is not affiliated with or endorsed by AXELOS.

Prerequisites

What are the prerequisites for this course?

No Prerequisites

IT Service Management with ITIL 4 Foundation Course

Curriculum

Check out the detailed breakdown of what’s inside the course

Getting Started with ITIL 4
7 Lectures
  • play icon Course Introduction 03:11 03:11
  • play icon Study Guide ITIL4
  • play icon Industrial Revolution 02:23 02:23
  • play icon ITIL History 02:00 02:00
  • play icon Introduction to ITIL - Cafe Story 04:08 04:08
  • play icon Introduction to ITIL - Important Q&A 03:23 03:23
  • play icon Introduction to ITIL - 8 Tips To Understand ITIL 02:07 02:07
Key Concept of Service Management
15 Lectures
Tutorialspoint
Four Dimensions of Service Management
9 Lectures
Tutorialspoint
Service Value System
5 Lectures
Tutorialspoint
Service Value Chain
11 Lectures
Tutorialspoint
ITIL 4 Practices
13 Lectures
Tutorialspoint
Guiding Principles
5 Lectures
Tutorialspoint
Governance
4 Lectures
Tutorialspoint
Continual Improvement
9 Lectures
Tutorialspoint
Complete Scenario
9 Lectures
Tutorialspoint

Instructor Details

SAMIR FARAJ

SAMIR FARAJ

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