How To Make Sales Over The Telephone

person icon Carl Fernandes

How To Make Sales Over The Telephone

Complete Outbound Sales Call Structure, Objection Handling Method plus Techniques & Strategies For Beginners

updated on icon Updated on Nov, 2023

language icon Language - English

person icon Carl Fernandes

architecture icon Sales Skills,Sales Funnel,Sales,Communication Sales,Call Center

Lectures -14

Quizzes -3

Duration -39 mins


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Course Description

This course focuses on the key characteristics and processes of sales and is thus the ideal starting point for beginners.

This course illustrates the outbound sales call process, correct objection handling method as well as application.

After completion of this course, you are going to understand the key characteristics of how to become a great sales person. In addition, you are going to learn what to say in the cold call, the sales presentation and whenever you get some objections.

This course is an introductory course on selling and persuasion.

It builds on essential sales skills, sales strategies and sales techniques to sell just about anything!  This cutting-edge sales training course is exclusively available on Udemy.


This sales training course is made for you if you want to improve your  sales skills and gain a solid foundation in sales and persuasion. It is recommended for anyone starting out in some sort of sales or if you are looking for a refresher.


In this course you will learn

  1. Correct objection handling method

  2. The processes and foundations of a good sales call/presentation

  3. Exactly what to say, when to say it and how to say it


What will you learn in this course:

  • Demonstrate the key elements of communication
  • Identify the Outbound sales structure
  • Understand the differences between Open and Close questions
  • Create an effective Opening and Benefit statement
  • Define the requirements of a successful Sales Presentation
  • Identify the main types of closes
  • Demonstrate the ability to successfully summarize and exit the call


What are the prerequisites for this course?

No previous sales experience required. This is a beginners course to build confidence and structure.

How To Make Sales Over The Telephone


Check out the detailed breakdown of what’s inside the course

1 Lectures
  • play icon Introduction 01:52 01:52
Communication Skills
2 Lectures
Guidelines For Selling
2 Lectures
The Sales Process
1 Lectures
Outbound Sales Call Structure
5 Lectures
Objection Handling Structure
2 Lectures
Summary & Exit - Course Completion
1 Lectures

Instructor Details

Carl Fernandes

Carl Fernandes

Carl has over 15 years sales experience, from face to face sales to telemarketing - Coaching and development to script writing and management, he has done it all and overcome the many challenges along the way. He has worked with major BPO companies supporting and providing quality and enthusiasm in every aspect. Carl left the office to pursue his passion for helping to develop others by providing quality training, coaching and consultation.

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